So I’ve had the cable modem for almost a year now. In that time it has gone out maybe 4-5 times for anywhere from 3 hours to a day and a half. This isn’t usually a problem, just an annoyance. It has been out since at least 5 pm Friday (when I got home from work). I called Comcast today to see if maybe it was a problem in the area. The tech guy says no.
He then says, “Let me see if I can ping your modem.”
A few seconds go by and he says, “Nope. You’re offline.”
Well, no fucking duh! I try a few things he suggests - unplug and replug (if that’s not a word, it should be) the power supply, restart the computer, etc, but to no avail.
He asks if I want to schedule a repair appointment. In the past when I have done so, the problem had fixed itself and everything was fine for a while.
I decide to have a repair guy come out this time. Unfortunately ALL of the appointments during the week are from 8-5. Well, guess what? that’s when I work and Mrs. Blue Sky works!
I ask why they can’t schedule appointments AFTER 5pm when someone is likely to be home. He says that I am in the “classic market”. What the fuck is that supposed to mean?
He says that in Jacksonville (where he is) the appointments are available 8-8 seven days a week.
I ask if I will be able to get a credit and says he can’t do anything about that and they won’t be to decide if a credit is forthcoming until the repair guy comes out.
So I’m stuck for a week using this slower-than-a-hundred-hells dial up on AOL AND using my old laptop. For some reason, AOL doesn’t like my regular computer anymore. I tried installing 9.0 and it fought me tooth and nail for an hour and the AOL “techs” were absolutely no help.
What’ll happen, of course, is that the service will correct itself before the repair guy gets here. I’m not going to cancel the appointment this time. Maybe I can get the guy to solve the problem once and for all.