I have to drop the cable converter and modem off. Done. “You are all set”.
Go back to my old apartment after the turn off day. Cable’s still on. Call the idiots and remind them the turn off day is well passed. “You are all set” they tell me, sometime the service is still available after the turn off day, but the account is closed.
Later I go back to pick up stuff- cables finally off.
Yesterday I finally received a bill for $250 bucks (past due of course) for service for all the time the cable was supposed to be shut off.
5 calls to their number-- all during the hours listed on their stupid bills— all are answered by their “answering service” which has no information about accounts or ability to do anything other than take notes and fax them in. Ohhhh real handy. Last call 8:37AM, and those mouthbreathing, slack-jawed morons are still not picking up their phone.
A hearty fuck you Comcast. You have one chance left before I let slip the dogs of war. Asshats.
Argh, now their lowest bidder phone system hangs up on you after 12 seconds of waiting. Moronic asshats. Phone call count 21. I shall never give up- I will call from the fields, I will call from the schools, I will never surrender!!
You have my complete and utter sympathy, plus a cumulative score on the rant of 8.5.
Compulsories: Well-constructed and well-performed. 8.0.
Free rant: While the “hourly update” format is not new to the Pit, still we thought the “Churchill triple axel” was well-performed. 9.0.
and we liked the blue satin, although in the opinion of the Swiss judge, there were rather a tad too many sequins on the legs
Call count 28. System is still hanging up on me- I wonder if they have a way of ditching my call, or are just this grossly incompetent. Based on prior conduct, my vote is that they are running around smacking each other in the forehead in a fit of stooge-like mayhem.
Heh, I will call them from another number just in case though. Astoundingly, my promised call back never occurred either. What a shock. . .
I knew all those sequins would be my downfall. . . .
I will just say that Comcast is the sorriest lot of monkey-fucks I have ever encountered. Thank God I didn’t subscribe to their service even though I tried and tried (they wouldn’t give me the plan I specifically asked for and they tried to sell me useless shit). I wish I wish I wish I could get a dish…
This is exactly why I don’t have a cable modem (despite really, really wanting one). Com(munist)cast took over the local cable company about 6 years ago. In Jan '97, I got the Dish Network service. I called Comcast to tell them to drop my service except for the local channel package (I can’t get even semi-decent reception with a standard antenna, although, I should go to Radio Shack and get one them huge suckers).
Anyhoo, about four weeks later, I get a call from Comcast:
Them: Good evening. I see by our records that you only have the local channel package. I’d like to tell you about all the services we have to offer. (insert way too much information here, blah, blah, blah, etc). So what do you think, Mr. Blue Sky?
Me: Well, if you check your records, you’ll see that I dropped all the extra channels about four weeks ago. I bought a satellite dish and don’t need your services beyond the local channels.
Them: Oh, I see. So why did you let me go on about the services if you knew you weren’t interested?
Me: Well, I was just too tired to stop you. (at this point, I have a huge grin on my face)
Them: Well, sorry to have bothered you then. Good evening.
Update: Call Count 35. No answer from either the Alexandria OR Arlington phone numbers. I found a 800 number for the Comcast Cable Internet Service. So I call that. Select the “billing question” option, and wait. After 20 minutes on hold, I real human picks up. Of course, he is tech support- not billing, despite the menu options. Dave is nice and wants to be helpful, but that’s not his department. Dave would like to be rid of elf6c.
Heh heh heh, not tonight Dave. After listening to my tale of woe, even Dave is impressed. Dave goes for help. After 5 minuets, Dave is back. He takes all of my information. Leaves. Comes back and takes it again. Talks with someone. Comes back- “umm our computer shows your account closed, with a zero balance.” I agree with Dave that this is the right result, however, in my hands I have the bill for $254 for service through 9/5/02. Dave is perplexed at this. He leaves for a bit. Comes back. “Is that a regular ‘Comcast’ bill?” Sure is Dave. Same one I got for a year. “Hmmm, that’s not right”. I agree with Dave, but nevertheless, here is the bill. Well he tells me, I have to discuss this with the Alexandria office to figure out why they are still billing me. But Alexandria does not answer their phones no matter what option you push- broken cable, new cable, billing inquiry, general question, I am on fire. None provide humans.
Sigh. Dave says that is “unusual” but that they can do no more. Thanks Dave (I like Dave). Back to the War. I have Mrs. elf6c war dialing with me now. Beware Comcast!! Time for call number 36!
Sucess. I reached a human. At their office. Stunning.
She agrees I have a zero balance. In fact- they owe ME money. Gets my address and is sending me a letter showing my zero balance and shut off date. In theory, this should be the end of this.
I feel bad for Dave. I’m sure Comcast has no tools to help him help you. He’s probably in the same boat you are in. He’d probably agree with you that Comcast sucks ass but he can’t say it at the moment.
Dave was great (I told him so too). For some reason, all of the tech support people who do high-speed internet that I have dealt with (DSL and Cable both) have been quite good. I got the impression Dave was a wee bit embarassed by Comcast’s continues screw-up’s, but it wasn’t his fault I told him- he did everything he could for me.
With my luck, the letter from the main office telling me zero balance will show up with the letter demanding payment for service.
Oh well- even with these hassles I could never go back to dial up.
