This is pretty pointless, but it’s a poll of sorts.
Anyway, a certain car dealership (let’s call it “Total Fubar” dealership) went above and beyond the call of duty in pissing me off several months ago. At that time, I wrote a complaint letter, and received a letter whining about not having my phone number so “we” could discuss the issue. Text of prior two letter at the end of this post after the << symbols.
Today, I received a standard Ford form letter about bringing my vehicle in for service to Total Fubar. Addressed to my husband, who is listed second on the title, BTW. At my work address. :mad:
My question is: Does the following letter articulately convey “fuck off and die you moronic sexist asshats!” politely? I do not want a freebie, or even an apology. I don’t want anything from Total Fubar. I merely want them to know why they’ve lost a customer.
My letter:
Dear Mr. Service manager:
Please discontinue any and all marketing correspondence from Total Fubar, in regards to my 2006 Ford Escape, effective immediately. The “account” number for this service is VIN123456. In the first place, Giant Freakin Marine is not the primary owner, driver or decision maker for this vehicle.
Secondly, 1234 Uppity Dr. is a “branch location” business address, so your marketing attempts are misguided.
Finally, and most importantly, I have already stated, very clearly, in writing, that I will never again patronize Total Fubar, and find your claim that Team Total Fubar is the best choice for anything a blatant falsehood. When in the area on long term business, I find it best to obtain necessary maintenance or repairs at almost any other facility.
No phone number is provided because I do not care to have Total Fubar further interrupt my schedule. You may, if you feel it is necessary, contact me by US mail at my main business address of 321 Unimproved Rd, Podunkville.
Sincerely,
MadPansy64
MP:vlm
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first letter: <<Dear Sir:
This letter is to complain about service I received from a Total Fubar service representative named <Idiothead>, at approximately 9:30 am on Saturday, August 18, 2007.
While I was standing by my vehicle, in the proper place in the drive for service, <Idiothead> asked the gentlemen standing near me what I needed. The gentleman said, “It’s her car, ask her.” <Idiothead> didn’t. <Idiothead> did not even look at me. However, I said that I needed the regular warranty service, and to please list the details on the invoice for the refund from my extended warranty Dealer. I also requested that he have the A/C checked since it began stinking shortly after my last service at this particular dealership, and that my cigarette lighter port was not working for either cigarette lighting or cell phone charging. <Idiothead> kept looking at the gentleman, as if to get his approval. <Idiothead> may need to enter Twentieth Century America, and realize that women can not only vote, and drive, but we even pay our own bills! To enter the Twenty-first century would be asking too much of <Idiothead>, but he ought to be able to deal with a female customer without offending her.
The A/C stink & cigarette lighter would have required me to leave the vehicle until sometime Monday, so I said to just do the regular service this time and I will make an appointment for the other. It would have been nice for the other two employees, whom I spoke to on the phone when the issues began, to mention that I would need an appointment, instead of being told to just bring it in.
Thanks to <Idiothead>, my vehicle received an oil change. The air filter wasn’t changed, the belts, hoses, fluids and brakes weren’t checked. Perhaps <Idiothead’s> problem is not merely sexism, perhaps it is also incompetence.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not have the time to deal with rude incompetence, I have cancelled the appointment to fix the other issues, and will be getting my vehicle serviced elsewhere. I will be informing my friends and family about this experience at your dealership.>>
*reply to whiny “what’s your phone number letter”: * Dear Mr. Manager:
How fortunate that Mr. <Idiothead last name> did not contact me by telephone. If I had wanted to be contacted by telephone, I would have included that number in my letter of complaint.
It is to be hoped that your staff will attempt to improve their service while being polite to all paying customers, which was my point in contacting you. As it stands, I will not be patronizing Total Fubar at any time. As I am in the area only 3 weeks of every 4, having any other dealership perform scheduled maintenance and correct the two other minor issues should take less time than I have already spent on one unperformed scheduled maintenance at Total Fubar. >>>>
What say you, dopers?
