So we had a phone message from our primary care doc, saying that we’d receive a call from a company doing a customer-satisfaction survey to see how their practice could improve their service. Oookay. fine, no problem.
Got home the other day and there was a call on caller ID, no message, but we looked it up on reverse-lookup - it was the same area code as my in-laws (welcome call but of concern if they’d phoned and not left a message) and my brother (NOT welcome call).
Nope - it was some output called MDVIP or some such. So we realized that was the “improve customer service” call, and furthermore realized our doc’s office is apparently considering going to a concierge-style approach. The deal there is: You pay a fee each year - 1500+ dollars - to remain a patient. Then they bill normal office visits to insurance as usual (but that 1500 is out-of-pocket). The advantages: more individual attention, longer appointment, more focus on preventive care, fewer patients per doctor so you get in NOW when you need to be seen…
So when we got another call, last night, I knew who it was and what their target was, so at the end of the call when the last question was “Would you spend 1500? 1800? 2400? for such service” My answer was “d) none of the above” (which, ha, was NOT one of the choices).
We don’t happen to have that kinda money to spare and obviously I’m really hoping they get enough “are you frickin’ NUTS” responses that they don’t go down that path because I happen to really like this internist and don’t wanna have to change.
But the IMHO part: Anyone ever been a patient of such a practice? Love it? Hate it? Thought it a ripoff? worthwhile?