I’ve just spent over two hours of my vacation on the phone listening to hold music while trying to reach my credit card company. Ultimately no one ever answered the phone. This so-called customer service is unacceptable and I’m ready to switch cards. I’ve seen a few other threads here about credit cards, but my situation is a little different. I have an excellent credit score, and I pay off my card balance every month so I don’t care about the interest rate. I also don’t care about miles or rewards or cash back or any of that crap. I just want a card that will work everywhere and has excellent customer service.
It seems that most of the card rating sites are focused on perks like rewards and cash back. I see very little about rating customer service. I found some info that indicates that Discover has good customer service, so I’m leaning towards getting a Discover card.
So two questions:
- I’ve always heard or believed that Discover is accepted in fewer places than Visa / MasterCard. Is this actually true? What I’m reading indicates that at least in the US, it shouldn’t be a problem.
- Any opinions for or against Discover, or recommendations for a different card?