Ok, I did a search on the boards, and I came up with a few topics, but none matched what I’m trying to find out. I got in a heated argument with a customer the other night, and I took her card anyway.
Customer comes up, pays for order with a card, which she hands to me (In drive-thru, I have to swipe it myself.) I make a comment about how she should sign the back of her card because it just says “Ask for ID.” She comes back with: “No, it’s perfectly valid. Call the credit card company and ask.” I say “Do we look like a CC company? Not only are we able to refuse you service for any reason, doing so for a valid reason like this happens more often than you think.” By this point, I’d already processed it, so it really didn’t matter.
My question is: Is writing “Ask for ID” really valid? I can’t picture that being someone’s signature.
I can, of course refuse them service, right? (Unless they sign their sig in the box, lol) I’m not too worried about a manager overturning this. I can convince all of them but the store manager of anything. )
My 2nd question, and I’m pretty sure I’m right on this: If it’s not signed at all, then I know for sure that I certainly CAN and should refuse them service, unless they sign it right there, correct?