I had just come back from two weeks in Germany and took my 20 rolls of film to the local Wal-mart to be developed. A few days later, I went to the photo desk at the store to pick up my photos.
What happened then horrified and disgusted me.
The girl, who was black and in her late 20’s picked up one roll and began to ring it up. I politely told her that I had 20 rolls of film. She turned away in a huff and flipped thru the film to find the remaining 19 rolls. She came back and slammed my pictures on the counter and proceeded to ring up each one and then throw it into a bag. Then, she dropped one. Again, very politely, I asked her to please be careful with my pictures. She looked at me with contempt. Then she dropped another roll of film on the floor. Ordinarily, it wouldn’t have been a big deal, but I didn’t like her attitude. I asked her it she had butter on her fingers. She didn’t like that and threw my stuff down and walked to the back of the photo area. I overheard her tell her co-worker that she refused to finish my transaction because I was being an “asshole”. This girl then proceeded to call me a Mother Fu$#%% under her breath, thinking that I wouldn’t hear her. Her co-worker finished up the transaction while she glared at me from behind the one hour photo machine.
To make a long story short, I spoke to a manager on my way out and complained. I was in shock that this incident happened. I assume that she was fired, because I havent’ seen her since.
Anyone care to share their most horrific customer service experience?