Get your miinds out of the gutter, Dopers! My company runs on-line stores for some of our clients. I’ve learned that, after we update images on those websites, some of our customers aren’t seeing the most recent images. We can see the new images just fine here, but one of them just sent us a screen capture and she’s definitely looking at an old picture, even though I updated the image on June 12th (over 6 weeks ago). She’s refreshed and rebooted. The on-line stores were set up for us by a vendor and the data, including images, lives on the vendor’s server. I update the images by FTPing them to our vendor, and, after I do, I go out to the appropriate website and make sure the correct image appears.
Does anyone out there have any idea how or why this could be happening? Obviously our clients don’t want to see out-dated information; on the other hand, I didn’t know they were seeing out-dated information until they contacted us. The rest of our IT department doesn’t know what’s causing this, either. On behalf of my employer and our clients, as well as myself, thank you. The fight against ignorance begins at home, after all.