This story has been making the rounds on various car sites. The Cliff’s Notes version is that a couple left their car at the dealership for paint repairs. An employee came into the dealership while it was closed, took the car for a spin and totaled it. The employee was fired, the couple notified, and then… things get weird.
The car was totaled by the insurance company, but the couple that owned the car feels the insurance payout isn’t enough to get them into a car as nice as theirs was and the dealership should make up the difference. The dealer has made two “goodwill” overtures - $4000 cash (refused) and a replacement car for them to buy that wasn’t as nice as theirs. At this point, they’re at an impasse and the lawyers will settle things.
What is the dealership’s liability to the couple that owned the car? It seems the owners were under-insured, since they think the payout won’t replace their car with one as nice, but that isn’t the dealer’s fault.