No I am not super lazy and yes I can read. I am not going to allow you to charge me massive amounts of money because other customers do.
I have the Everything Messaging plan. When we signed up, we specifically asked if we would be allowed to SEND pictures to other cell phones. We were told yes. When my phone insisted on connecting to the internet to send pictures to my boyfriend’s phone (the other phone on the plan), I called and was told that “sometimes that happens. Let it go through and call us when you get the bill so we can take the charges off.”
I got my bill today. I had $35 in data charges, from sending pictures from my Sprint phone to my sister’s Sprint phone and to my boyfriend’s Sprint phone.
Customer service agreed to take the charge off but said it’s a one time courtesy thing because we’re new customers. I kindly informed her that the plan info on the SPRINT website says:
Messaging: Unlimited nationwide, text, PICTURE and video messaging to anyone on any network. (bolding and caps mine)
She said I’d have to talk to someone in tech support.
So, I did.
The lady in tech support talked to her supervisor and then told me that the plan allows me to RECEIVE unlimited pictures from any cell phone but that I will be charged for SENDING pictures. She then offered to add the Data package to my plan for a bargain price of about $30 extra a month.
I kindly informed her that my boyfriend and I are surrounded by internet supplying computers nearly every minute of our lives and we don’t need to spend $30 extra a month for internet access when all we want to do is send pictures. I then read to her exactly what it says on THEIR website. She again went to talk to her supervisor. When she came back, she said the supervisor put a code on our account which will stop any further picture sending charges.
Well, I really appreciate that. But, I want to know why I am being charged in the first place? Not only did two Sprint employees tell us that sending and receiving pictures from other cell phones was included in the plan, the plan itself says we can do it. Why does your supervisor need to add a code to stop it from happening?
Oh, I know. It’s because the world is populated with people like my sister, who when told the plan doesn’t include pictures (even though it says it right in front of her that it does), will then allow the extra monthly charge for the data package simply for the pictures. Over time, she has become accustomed to having internet access on her phone and wont get rid of it (she even instant messages me from her phone when she’s ON HER FRIGGEN COMPUTER!!!).
But, the world is also filled with people like my boyfriend who would rather tell them to go screw than deal with this kind of hassle.
Wouldn’t it just be easier to give people what they’re paying for without all the complaining?
I’ve had years of experience with Sprint because I used to be on my sister’s plan. I can say without hesitation that Sprint is the best out there (AT&T and Verizon can kiss my ass) and this minor problem doesn’t make me regret convincing my boyfriend to go to Sprint. It just baffles my mind that there are people out there who would pay the charges or add on additional options instead of just asking questions.