Dell issues...

This is really irritating. This october my Dell Dimension 8200 will be two years old, so i have already done some upgrading. When the system shipped it came with a geForce 3 Ti200–“Dell Branded” of course. :mad:

If i ran this card using Dell drivers, games ran like sh!t, but everything worked (DVD playback, games, etc). However, if i ran using nVidia’s drivers games ran better, BUT DVD playback was broken. As in, EVERY DVD player would experience a hard crash when loading. It didnt matter if the DVD was being read optically or if it was rippped and stored on the HD (so, its clearly not a drive issue). At the time i did more gaming than movie watching so it wasnt a big deal.

Fast forward to early this year. I upgraded my video card to a geForce 4 Ti4400. Now, regardless of which drivers i use there is no DVD playback AT ALL. Dell drivers for the Ti4600 (none for the Ti 4400) just suck and still no DVD playback. Using nVidia drivers is much better, but still no DVD playback. :mad:

Fast forward to yesterday. I spent 2 hours on the phone with Dell Tech support (well, ok the first hour was spent on hold :mad: ). Which was about as helpful and painless as self administered tooth extraction.

Does anyone have any clue what might be going on here?

BTW, i was all set to pick up another Dell in the next couple of months, but since yesterday i decided to build my own. :smiley:

Is there a firmware upgrade to your DVD drive?

Also, try completely uninstalling the old video drivers before updating to new ones. If you can, find out what tracks the Dell video drivers leave in your registry and uninstall those. Then install the current nVidia reference drivers.

What OS? If Win2k or XP can you post any crash related event logs? What kind of crash? Any filenames mentioned?

Details man, we need details! :slight_smile:

Well, i will give it a shot. Although im not sure how readable this error report is going to be. But if you just copy and paste it to notepad it maintains the line structure at least.

Also, apologies for my negligence, i dont spend much time here as the forum server seems to be overloaded ALL the time.

Also, im running winXP pro. Grazie.

<?xml version=“1.0” encoding=“UTF-16”?>
<DATABASE>
<EXE NAME=“PowerDVD.exe” FILTER=“GRABMI_FILTER_PRIVACY”>
<MATCHING_FILE NAME=“AppBarCom.dll” SIZE=“339968” CHECKSUM=“0x3472FD51” BIN_FILE_VERSION=“1.0.0.1” BIN_PRODUCT_VERSION=“1.0.0.1” PRODUCT_VERSION=“1, 0, 0, 1” FILE_DESCRIPTION=“AppBarCom Module” COMPANY_NAME="" PRODUCT_NAME=“AppBarCom Module” FILE_VERSION=“1, 0, 0, 1” ORIGINAL_FILENAME=“AppBarCom.DLL” INTERNAL_NAME=“AppBarCom” LEGAL_COPYRIGHT=“Copyright 2000” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x4” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“1.0.0.1” UPTO_BIN_PRODUCT_VERSION=“1.0.0.1” LINK_DATE=“08/14/2001 03:49:05” UPTO_LINK_DATE=“08/14/2001 03:49:05” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“ATIPDLXX.dll” SIZE=“61440” CHECKSUM=“0x35382029” BIN_FILE_VERSION=“4.12.1.2461” BIN_PRODUCT_VERSION=“4.12.1.2461” PRODUCT_VERSION=“4.12.2461” FILE_DESCRIPTION=“ATI Desktop CWDDEDI DLL” COMPANY_NAME=“ATI Technologies, Inc.” PRODUCT_NAME=“ATI Desktop Component” FILE_VERSION=“4.12.2461” ORIGINAL_FILENAME=“ATIPDLXX.DLL” INTERNAL_NAME=“ATIPDLXX” LEGAL_COPYRIGHT=“Copyright © ATI Technologies Inc. 2000” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x4” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“4.12.1.2461” UPTO_BIN_PRODUCT_VERSION=“4.12.1.2461” LINK_DATE=“10/17/2000 18:09:08” UPTO_LINK_DATE=“10/17/2000 18:09:08” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“clds.dll” SIZE=“57344” CHECKSUM=“0x7402E4AC” BIN_FILE_VERSION=“3.0.1.717” BIN_PRODUCT_VERSION=“3.0.1.717” PRODUCT_VERSION=“3.0.1.0717” FILE_DESCRIPTION=“clds.dll” COMPANY_NAME=“CyberLink Corp.” PRODUCT_NAME=“clds.dll” FILE_VERSION=“3.0.1.0717” ORIGINAL_FILENAME=“clds.dll” INTERNAL_NAME=“clds.dll” LEGAL_COPYRIGHT=“Copyright © CyberLink Corp. 2001” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“3.0.1.717” UPTO_BIN_PRODUCT_VERSION=“3.0.1.717” LINK_DATE=“08/01/2001 13:54:56” UPTO_LINK_DATE=“08/01/2001 13:54:56” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“CLDShow.dll” SIZE=“40960” CHECKSUM=“0x1CF1C1AC” BIN_FILE_VERSION=“3.5.0.803” BIN_PRODUCT_VERSION=“3.5.0.803” PRODUCT_VERSION=“3.5.0803 " FILE_DESCRIPTION=“CLDShow” COMPANY_NAME=“CyberLink Corp.” PRODUCT_NAME=“PowerDVD” FILE_VERSION=“3.5.0803 " ORIGINAL_FILENAME=”” INTERNAL_NAME=“MMAPI2DS” LEGAL_COPYRIGHT=“Copyright c 2001 CyberLink Corp.” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x125B1” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“3.5.0.803” UPTO_BIN_PRODUCT_VERSION=“3.5.0.803” LINK_DATE=“08/02/2001 08:27:27” UPTO_LINK_DATE=“08/02/2001 08:27:27” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“CLInet.dll” SIZE=“278528” CHECKSUM=“0x7B08C435” BIN_FILE_VERSION=“1.0.0.1” BIN_PRODUCT_VERSION=“1.0.0.1” PRODUCT_VERSION=“1, 0, 0, 1” FILE_DESCRIPTION=“CLInet Module” COMPANY_NAME="" PRODUCT_NAME=“CLInet Module” FILE_VERSION=“1, 0, 0, 1” ORIGINAL_FILENAME=“CLInet.DLL” INTERNAL_NAME=“CLInet” LEGAL_COPYRIGHT=“Copyright 1999” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x4” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“1.0.0.1” UPTO_BIN_PRODUCT_VERSION=“1.0.0.1” LINK_DATE=“09/01/1999 10:00:02” UPTO_LINK_DATE=“09/01/1999 10:00:02” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“clwo.dll” SIZE=“73728” CHECKSUM=“0x5E80BF3B” BIN_FILE_VERSION=“3.0.1.717” BIN_PRODUCT_VERSION=“3.0.1.717” PRODUCT_VERSION=“3.0.1.0717” FILE_DESCRIPTION=“clwo.dll” COMPANY_NAME=“Cyberlink Corp.” PRODUCT_NAME=“clwo.dll” FILE_VERSION=“3.0.1.0717” ORIGINAL_FILENAME=“clwo.dll” INTERNAL_NAME=“clwo.dll” LEGAL_COPYRIGHT=“Copyright © CyberLink Corp. 2001” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“3.0.1.717” UPTO_BIN_PRODUCT_VERSION=“3.0.1.717” LINK_DATE=“07/17/2001 08:15:13” UPTO_LINK_DATE=“07/17/2001 08:15:13” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“dvdrgn.exe” SIZE=“57344” CHECKSUM=“0xAF81A2D2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x154DA” LINKER_VERSION=“0x0” LINK_DATE=“04/05/1998 22:42:20” UPTO_LINK_DATE=“04/05/1998 22:42:20” />
<MATCHING_FILE NAME=“DVD_RES.dll” SIZE=“49152” CHECKSUM=“0x8C70B345” BIN_FILE_VERSION=“2.5.0.0” BIN_PRODUCT_VERSION=“2.5.0.0” PRODUCT_VERSION=“2.50.1307” FILE_DESCRIPTION=“Resource file of DVD TLL” COMPANY_NAME=“Cyberlink Corp.” PRODUCT_NAME=“PowerDVD” FILE_VERSION=“2.50.1307” ORIGINAL_FILENAME=“DVD_RES.dll” INTERNAL_NAME=“DVD_RES” LEGAL_COPYRIGHT=“Copyright © CyberLink Corp. 1999 " VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“2.5.0.0” UPTO_BIN_PRODUCT_VERSION=“2.5.0.0” LINK_DATE=“08/01/2001 10:00:14” UPTO_LINK_DATE=“08/01/2001 10:00:14” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“HWTest.dll” SIZE=“81920” CHECKSUM=“0xF028B88F” BIN_FILE_VERSION=“3.0.0.810” BIN_PRODUCT_VERSION=“3.0.0.810” PRODUCT_VERSION=“3.0.0810 " FILE_DESCRIPTION=“PowerDVD Driver” COMPANY_NAME=“CyberLink Corporation” PRODUCT_NAME=“CyberLink PowerDVD Player” FILE_VERSION=“3.0.0810 " ORIGINAL_FILENAME=”” INTERNAL_NAME=“HELPER” LEGAL_COPYRIGHT=“Copyright c CyberLink Corp. 1997, 1998, 1999” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x4” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x23F90” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“3.0.0.810” UPTO_BIN_PRODUCT_VERSION=“3.0.0.810” LINK_DATE=“08/09/2001 13:18:25” UPTO_LINK_DATE=“08/09/2001 13:18:25” />
<MATCHING_FILE NAME=“Msvcrt.dll” SIZE=“266293” CHECKSUM=“0xF841D5A6” BIN_FILE_VERSION=“6.0.8397.0” BIN_PRODUCT_VERSION=“6.0.8397.0” PRODUCT_VERSION=“6.00.8397.0” FILE_DESCRIPTION=“Microsoft ® C Runtime Library” COMPANY_NAME=“Microsoft Corporation” PRODUCT_NAME=“Microsoft ® Visual C++” FILE_VERSION=“6.00.8397.0” ORIGINAL_FILENAME=“MSVCRT.DLL” INTERNAL_NAME=“MSVCRT.DLL” LEGAL_COPYRIGHT=“Copyright © Microsoft Corp. 1981-1998” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x4ED1E” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“6.0.8397.0” UPTO_BIN_PRODUCT_VERSION=“6.0.8397.0” LINK_DATE=“02/02/1999 06:38:21” UPTO_LINK_DATE=“02/02/1999 06:38:21” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“osd_mlang.dll” SIZE=“12288” CHECKSUM=“0xA73E3B7B” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“05/04/2001 07:54:54” UPTO_LINK_DATE=“05/04/2001 07:54:54” />
<MATCHING_FILE NAME=“PowerDVD.exe” SIZE=“331776” CHECKSUM=“0xAD92B229” BIN_FILE_VERSION=“2.5.0.0” BIN_PRODUCT_VERSION=“2.5.0.0” PRODUCT_VERSION=“2.50.1307” FILE_DESCRIPTION=“PowerDVD” COMPANY_NAME=“CyberLink Corp.” PRODUCT_NAME=“PowerDVD” FILE_VERSION=“2.50.1307” ORIGINAL_FILENAME=”" INTERNAL_NAME=“PoweDVD” LEGAL_COPYRIGHT=“Copyright © CyberLink Corp. 1999 " VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x1” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“2.5.0.0” UPTO_BIN_PRODUCT_VERSION=“2.5.0.0” LINK_DATE=“08/14/2001 03:54:49” UPTO_LINK_DATE=“08/14/2001 03:54:49” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“pwrdvdh.dll” SIZE=“929792” CHECKSUM=“0x5FD62BF3” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“08/10/2001 02:17:36” UPTO_LINK_DATE=“08/10/2001 02:17:36” />
<MATCHING_FILE NAME=“pwrdvdrc.dll” SIZE=“69632” CHECKSUM=“0x947C8” BIN_FILE_VERSION=“1.0.0.0” BIN_PRODUCT_VERSION=“1.0.0.0” PRODUCT_VERSION=“3.00.0000” FILE_DESCRIPTION=“PowerDVD Driver” COMPANY_NAME=“CyberLink Corporation” PRODUCT_NAME=“CyberLink PowerDVD Player” FILE_VERSION=“3.00.0000” ORIGINAL_FILENAME=”" INTERNAL_NAME=“PWRDVDRC” LEGAL_COPYRIGHT=“Copyright c CyberLink Corp. 1997, 1998, 1999” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x4” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“1.0.0.0” UPTO_BIN_PRODUCT_VERSION=“1.0.0.0” LINK_DATE=“05/04/2001 07:54:57” UPTO_LINK_DATE=“05/04/2001 07:54:57” />
<MATCHING_FILE NAME=“PwrDVDV.dll” SIZE=“847872” CHECKSUM=“0x5C7AD021” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“08/10/2001 02:16:26” UPTO_LINK_DATE=“08/10/2001 02:16:26” />
<MATCHING_FILE NAME=“pwrdvdx.dll” SIZE=“929792” CHECKSUM=“0x27A354CC” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“08/10/2001 02:15:53” UPTO_LINK_DATE=“08/10/2001 02:15:53” />
<MATCHING_FILE NAME=“UI_RES.dll” SIZE=“77824” CHECKSUM=“0x896AC15” BIN_FILE_VERSION=“2.5.0.0” BIN_PRODUCT_VERSION=“2.5.0.0” PRODUCT_VERSION=“2.50.1307” FILE_DESCRIPTION=“PowerDVD” COMPANY_NAME=“CyberLink Corp.” PRODUCT_NAME=“CyberLink PowerDVD” FILE_VERSION=“2.50.1307” ORIGINAL_FILENAME=“PowerDVD.exe” INTERNAL_NAME=“PowerDVD” LEGAL_COPYRIGHT=“Copyright © 1997-1999” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x1” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” UPTO_BIN_FILE_VERSION=“2.5.0.0” UPTO_BIN_PRODUCT_VERSION=“2.5.0.0” LINK_DATE=“08/01/2001 10:00:22” UPTO_LINK_DATE=“08/01/2001 10:00:22” VER_LANGUAGE=“English (United States) [0x409]” />
<MATCHING_FILE NAME=“ui_skin.dll” SIZE=“2293760” CHECKSUM=“0x47C930C7” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“08/09/2001 09:29:48” UPTO_LINK_DATE=“08/09/2001 09:29:48” />
<MATCHING_FILE NAME=“Skins\Eyeball\Eyeball.DLL” SIZE=“2326528” CHECKSUM=“0x70B439BA” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“06/08/2001 03:36:20” UPTO_LINK_DATE=“06/08/2001 03:36:20” />
<MATCHING_FILE NAME=“Skins\Fly\Fly.DLL” SIZE=“2408448” CHECKSUM=“0xEF79AECB” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“06/08/2001 03:36:21” UPTO_LINK_DATE=“06/08/2001 03:36:21” />
<MATCHING_FILE NAME=“Skins\Oscar\Oscar.dll” SIZE=“1105920” CHECKSUM=“0xAE5B25EB” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x0” LINKER_VERSION=“0x0” LINK_DATE=“06/08/2001 03:36:18” UPTO_LINK_DATE=“06/08/2001 03:36:18” />
</EXE>
<EXE NAME=“clvsd.ax” FILTER=“GRABMI_FILTER_THISFILEONLY”>
<MATCHING_FILE NAME=“clvsd.ax” SIZE=“462848” CHECKSUM=“0x2CD6C322” BIN_FILE_VERSION=“3.5.0.814” BIN_PRODUCT_VERSION=“3.5.0.814” PRODUCT_VERSION="3.5.0814 " FILE_DESCRIPTION=“CyberLink Video/SP Filter” COMPANY_NAME=“CyberLink Corp.” PRODUCT_NAME=“CyberLink PowerDVD” FILE_VERSION="3.5.0814 " ORIGINAL_FILENAME=“CLVSD.AX” INTERNAL_NAME=“CLVSD.AX” LEGAL_COPYRIGHT=“Copyright © 1999 CyberLink Corp.” VERFILEDATEHI=“0x0” VERFILEDATELO=“0x0” VERFILEOS=“0x40004” VERFILETYPE=“0x2” MODULE_TYPE=“WIN32” PE_CHECKSUM=“0x791A6” LINKER_VERSION=“0x40000” UPTO_BIN_FILE_VERSION=“3.5.0.814” UPTO_BIN_PRODUCT_VERSION=“3.5.0.814” LINK_DATE=“08/14/2001 06:29:27” UPTO_LINK_DATE=“08/14/2001 06:29:27” VER_LANGUAGE=“English (United States) [0x409]” />
</EXE>

Umm… what program are you using to play DVD movies? If the DVD movie player applet/program that came with the Dell originally had DVD codecs that were tuned for the original video card it’s quite possible they will not work with the new one.

It’s may not be a video card issue at all, but a compatible
DVD codec issue. It’s quite understandable that it won’t play if the original DVD playing codec was fine tuned just for the last cards video chipset parameters. Did the new video card come with any DVD playing software? If you want to get a good DVD player that works flawlessly with almost all video cards I recommend Intervideo’s WinDVD.

Well, i get the error regardless of which app i use. I have tried PowerDVD, obviously, and windows media player, real, etc. All throw the same error.

I will give the DVD player that came with the new card a shot though.

I have no idea what you posted for an event log, where did you get that info?

Make your DVD player crash, and then follow these instructions.

In winxp, go control panel -> Administrative Tools -> Event Viewer, and look under System and Applications. Look for Red entries (these are critical errors) and copy and paste any that look odd. To copy the entry, double click on it first. There is a little icon with a few paper pages under the arrow icons. Click the page icon and that copies the data into your memory, then just paste it as usual.

They entries should look something like this…

Event Type: Error
Event Source: Server
Event Category: None
Event ID: 2505
Date: 8/4/2003
Time: 8:08:31 PM
User: N/A
Computer: JS-LAPTOP
Description:
The server could not bind to the transport \Device\NetbiosSmb because another computer on the network has the same name. The server could not start.
Data:
0000: 34 00 00 00 4…

Of course, using the software that came with your DVD player helps too =)

Here’s one for powerDVD:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 8/5/2003
Time: 5:47:05 PM
User: N/A
Computer: WILSON2
Description:
Faulting application powerdvd.exe, version 2.5.0.0, faulting module clvsd.ax, version 3.5.0.814, fault address 0x00039f48.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
and one for Windows media:
Event Type: Error
Event Source: Application Error
Event Category: None
Date: 8/5/2003
Time: 5:52:54 PM
User: N/A
Computer: WILSON2
Description:
Faulting application wmplayer.exe, version 8.0.0.4482, faulting module clvsd.ax, version 3.5.0.814, fault address 0x00039f48.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

So, i guess the question is what the hell does clvsd.ax do?

That previous error report must be the stack dump. It shows what app was called when and what caused the dump. I tend to find them more informative for tracing dumps.

UPDATE:

So, i patched powerDVD player and the crash went away! Weee! Well, except for the fact that the video was all scrambled up. :frowning:

So, i then just installed winDVD as astro suggested and im back in business! Thanks for putting up with me folks! :wink: