I think you’re being a bit unreasonable.
Oh, sure, I hope you can return it, if it bothers you that much, but you returned one LCD monitor, and were told about the prevailing industry standard. Then you personally inspected the replacement monitor, and still felt ripped off, when a defect emerged that after it passed your one-on-one inspection.
I’m also a bit peeved because you are the undeserving beneficiary of a new industry-leading Samsung policy -the best in the world-and still complaining!
They decided to handle your Christmas monitor a far better warranty than you were entitled to – a warranty they don’t even offer in US or or most of the world yet, and which no other manufacturer plans to offer in the foreseeable future (Some resellers offer “zero dead pixel” guarantees, with an appreciable price premium, which you didn’t pay, and probably wouldn’t have wanted to.)
That was a very nice thing for them to do. Be grateful.
Normally, I’m ALL for the consumer (which is the only reason I hope you will be allowed to return the second monitor, despite having personally inspected it before taking possession), but should products really measure up to your IMAGINED standard of quality before being offered for sale? Millions of LCD monitors are in use today, and a sizeable fraction, if not a majority of the higher resolution units have a dead pixel. I suppose you’d deprive those happy users of their monitors until YOU were satisfied, just because you didn’t read any reviews of the REAL WORLD LCD monitor market, and think your imagination should rule.
It’s not just a matter of “going back to their drawing board and doing things right” – all of us who have used Active Matrix LCD laptops (I was an early adopter almost 20 years ago) would have been deprived of a valuable tool, and without that huge LCD market, your inexpensive zero-defect monitor would still be decades in the future. “Perfection or nothing” is a terribly short-sighted policy. It almost always yields “nothing”.
A certain number of dead pixels has been allowed under the warranty for for as long as TFT (thin film transistors) have been used in displays (though zero defects was more common in the less-demanding VGA and sub-VGA displays). There are ways of building redundancy into the transistor film, but they generally decrease contrast and all increase price. Some OEMs have tighter standards of acceptability than others, which is a spec every prudent buyer should weigh: every significant product you buy is a trade-off between features, quality, price and performance! There’s always a cheaper version and a pricier higher quality version.
Cars and houses are expensive, and are NEVER perfect to the sub-part-per-million level. I know you know that, but anyone who researched LCD monitors would know about the dead pixel issue, and anyone who didn’t do their homework – well, who knows what they might “imagine”?
Your TV has a resolution between 50% (for the low end 200+ line units) and 80% (for expensive 400+ line models): I doubt a single mass-marketed TV today can resolve the full 480 line vertical video resolution of the “standard” TV signal – but aren’t we lucky that the TV picture in line with “what you (personally) imagined”! If you’d known what full TV resolution looked like, none of us would have TVs.