Whereas my dad was a doctor and i kind of grew up in a hospital, and i picked cops. A TV show can’t have hundreds of characters, so they roll up all the medical stuff into a couple of characters and call them doctors. No, the doctor doesn’t draw blood any more (they used to. I’ve had doctors draw blood. Phlebotomists do it better.) and doesn’t do the ultrasound, but they order the tests and look at the results. And a good doctor does know a lot about their patients.
A friend had the complaint that on TV, you show up with a weird symptom and the doctor runs all sorts of tests, whereas in real life, they often say, “are you sure you’re not making it up?” And that is a real difference that isn’t just about “editing down”.
My sister told me about a woman who insisted quite strenuously that she wanted the doctor to draw her blood, and they couldn’t convince her otherwise. Fine, but I think I’d rather go with someone who does it all the dang time other than someone who maybe has done it once (or not at all) since medical school.
I think it’s annoying, but I can’t fault a just-came-into-the-thread poster for not taking the time to read the previous 2,000 comments above. Nobody has time for that.
I hadn’t heard of any of the movies in that list. I mistakenly thought that The First Omen might refer to the original Omen with Gregory Peck. After a quick google-search I picked Civil War, as it seemed the most interesting, but I would be surprised if it wasn’t too "action packed’ for my taste.
I gave up doing reviews because I kept getting forms that wouldn’t let me say anything I actually wanted to say. (For instance, and very often: The specific individual I dealt with appeared to be doing their best. However, the structure of your system is horrendously screwed up [fill in example]. Or, possibly: I don’t know what I think of this item yet because I don’t know whether it’s going to fall apart/quit working long before it should.)
Now I generally don’t even look at them; just hit “delete”.
I often rate stuff, because i like reading other people’s reviews. But if that’s my opinion, i don’t rate it at all. That’s not going to help anyone.
On the other hand, i just bought a box of enormous trash bags to line my trash can. Lowe’s asked me to rate them. At first i thought that was silly. But then i thought, i didn’t really know what 1mil or 2mils means, i can tell other purchasers that these bags are too thin to use as lawn & leaf bags, but are perfect for lining a huge trash can, as they are less wasteful than the thicker, sturdier bags.
I usually don’t mind rating services by clicking on a star, but hate it when they insist
that i enter some explanatory text. In those cases i just highlight some text on the page
and drag that into the reply box. The bot seems happy with it.
Whereas I hate picking stars or numbers, but would often be happy to instead enter explanatory text. The surveys I’ve seen usually don’t give me the chance.
I’ve come to resent the constant entreaties for ratings from everyone for everything, so I don’t typically fill them out unless I’ve got something useful to say or, sometimes, if the item or business doesn’t have any ratings online yet. And if I don’t feel like it at the moment, I won’t do one.
Just wanted to circle back to this because I finally got a chance to eat at Blue Line Pizza, the one in San Carlos. Their deep dish is not identical to real Chicago pizza, but it’s close. It’s quite good, although has a bit more tomato chunks than I would prefer. Thanks for the recommendation.
If my wealth equalled half of the GDP I would donate to charities providing services that I think should be provided rather that donate it to the government and risk much being spent on things I d not believe should be part of government spending.
This is also a factor. I gave you my money. I don’t feel required to also help with your advertising campaign. And I strongly suspect that the constant demands for ratings have more to do with that than with any desire to listen to what I actually have to say – especially when there’s so often no way for me to say it.
My strong suspicion is that most of these companies have built customer satisfaction survey results into their processes for evaluating performance – both at a company level, and at an individual store level.
So, yeah, they are looking for feedback, but mostly against the specific dimensions that they have already baked into their survey questions; they’re much less interested in “open-end” responses from customers on their specific experiences.
Which is part of the problem with how most of the surveys I’ve seen are written – I may be a dissatisfied customer, but I’m rarely unhappy with the people at the individual outlet. I’m unhappy with the people who set up the system. And they will take my report of dissatisfaction, if I give it, and use it to blame the salesclerk and/or the individual store manager, whose fault the problem is not; and never blame themselves, who are the ones at fault.
I usually do customer-facing reviews of products where i can say something about the product. I rarely do phone surveys that ask how likely you are to recommend this company.
That, and providing numbers for them to analyze. It doesn’t matter how bad the data is, it’s data.
I often find that I’m torn between what the surveys SAYS and what I know they MEAN. “How likely are you to recommend Pete’s Burger Shack to a friend?” Well, since all of my friends live far away and half of them don’t eat meat, pretty unlikely. But what you probably mean is how much did I enjoy the experience. Why not ask that?
Or the questions about the customer service rep. They were fine, but the script they’re forced to work from is a complete shitshow, so of course they wound up being useless. But it wasn’t their fault, and I can’t rate their corporate masters.
This exact question is asked by many companies, as it’s used to calculate a statistic called the “Net Promoter Score” (NPS). NPS is the current hotness in the business world, and my current employer, as well as most of our clients, use it as a key indicator of how they are seen by their customers.