Well. I got a call from our goldsmith Tuesday afternoon. He has admitted responsibility for the errors, since he’s the owner of the company. I outlined for him my course of action if he doesn’t make good. I emailed, faxed, and sent by certified letter outlining my complaints. He emailed me back today, saying to send the ring back, via the jeweller, and “I will recitify this situation as soon as possible”. Since he didn’t say how, I’m waiting to hear from him before I send it back.
So. He knows that I’ve got the BBB and the JVC on my side in this, he came right out and said that the smith working on the ring initially used gold rather than platinum, but didn’t say anything further as to the errors. I believe that I will have some positive action in this mess within the week.
Sorry, Zeke. No smashy-smashy. Why don’t you go write some nasty, mean code that will destroy systems in the Atlantic provinces? It’ll give you something to do.
I’d still be worried that someone switched the stones. Did your fiance have it mapped when he bought it from the original jeweler? If not, I’d get the specs on the stone from the original jeweler, and have it locally mapped by a reputable jeweler and make sure the stones match.
