I am not that demanding, really. It’s just that when I take something for repair, I expect that it isn’t messed up further. I lost a prong on my engagement ring in mid-December. A prong from the centre, also largest, stone. Everything else was perfectly lovely. This is a three-stone, oval diamond, engagment ring. Platinum setting on a gold band.
I took it in that week and was supposed to get it back Tuesday, but it didn’t get back to the local place until Thursday. When I got it back there was a) space wide enough for my fingernail to go between the replaced prong and the stone; b) a blob of platinum on the shoulder of the centre stone; c) a flaw in one of the side stones that wasn’t there before - the entire ring was so cloudy I thought it was cracked, d) the fine detail work on the setting is now all blobbed over, to the point that I couldn’t distinguish between the (two different coloured metal) shank and setting, and e) there’s this weird tarnishy crap on the shank, on the outside and inside.
The local store’s owner said that they couldn’t get the work done until after Christmas, but that they would have it out with the jewellery repair person. I let the local rep know that if it isn’t repaired to my satisfaction, the goldsmith could replace the ring or we would take further action. Legal action. I haven’t got a lot of jewellery, but what I have is of good quality and in good shape. I certainly will not walk around with that horrid repair job on my finger, with a cloudy side stone, when the whole ring together was a thing of beauty and was in perfect condition, other than the prong, when I gave it to them to fix. It’s not two months salary, but it’s a pretty good chunk of change to replace.
So. Five weeks later, fast forward to last Friday. I got it back. The setting is now not on the same axis as the ring. The side stone is still not as good as it was before - I don’t think it can be fixed. The weird tarnish is still there. There are deep grooves on either side of the shank on one side of the ring. The setting is tilted to one side, it’s not symmetrical, and the bottom of the setting (the part that sits on my finger) looks like a beaver has been gnawing on it. The top of the ring is now so ragged that if I were to wear the ring, I would scratch myself and everyone around me.
What can I do? The goldsmith will not return my phone calls. The local jeweller says that the goldsmith said he ‘didn’t touch those things’. I don’t want to go to court over such a small amount of money, but this is my engagement ring. When I got frustrated while packing, or dealing with immigration and the State Department, or freaking out over some frustration in the wedding planning, or when I get so homesick for my friends and family that I want to cry until I’m out of tears, I’d look at this ring and I’d remember why I was doing what I was doing.
I’m so upset about this that I want to cry and scream and firebomb things. Please, please, what can I do?