I am trying to install a program called Inspiration8, its a school project software package of some kind. I have a laptop that keeps throwing the following Error:
Your application cannot be customized, It may be because the disk or application is locked (-54).
I have two identical HP laptops, one running Vista Home premium, one running Vista Business.
The vista business one is throwing the error, the vista home premium is running it like it was born to it.
I have tried searching the error message to no avail, the support page is worthless, I followed the sites instructions for installing under vista (running in XP compat mode and run as admin)
Stripped it out, stripped out quicktime (which it needs) ran a registry cleaner through, manually checked for any more traces/folders, clean.
Reinstalled everything from scratch, same error.
Any dopers with some exposure to this software/style of error that can shed some light?
Are you running the install as a box admin? That sounds like it’s encountering a privilege issue. meanwhile, the error handling was designed for a Win95 all-users-are-god environment, where a read-only lock was the only possible reason for a write to fail.
Another possiblity I’ve seen with older commercial crapware is hidden dependencies on 8.3 filenames. Yes, Windows is supposed to be transparent, so a long-filename-unaware app only sees the old-style names. But there are gaps in that compatibility & some non-standard API calls expose the chinks.
So depending on where you’ve installed the app on the two machines, and the user name you’re using, that could be a difference enough to trigger the glitch you’re seeing.
I’m grasping at straws here, so these may not be relevant.
Try taking ownership of the installation folder. If the program has per-user customization look in Users\username\Documents or Users\username\AppData and take ownership of its related folder there too.