This past Sunday, my mom attempted to withdraw $40 from a bank ATM. The ATM produced an error message stating that the transaction couldn’t be completed; she didn’t get her money. A call to the bank’s customer service confirmed that nothing was wrong with her accounts. This Monday, a $40 withdrawal showed up on her checking account, even though she didn’t get any cash from the ATM. I helped her contact dispute resolution; they confirmed a hardware error on that particular branch’s ATM, and said I should receive some forms within 24-48 hours. There was nothing in the mail today, so I contacted disupute resolution again; this time I was told to expect a letter in 7-10 business days which would contain a statement concerning the disputed charge.
So, can I expect to get anywhere with this, or has my mother lost $40? I’ve never been through anything like this.