I work in an IT department. We’ve just upgraded a major system and today, many people are having trouble logging in. Since I made the mistake of sending out the email letting people know that the system was available again, I’m getting the calls and emails from users that are having trouble. For the most part, I’m just resetting passwords. Easy peasy.
Typically, someone will email me that they can’t logon. I change their password and tell them in my email what the new one is. They reply “Thank you”. I suppose that good manners would dictate that I reply with “You’re welcome” but it seems somewhat unnecessary to me. I wouldn’t expect a “You’re welcome” email if I had just sent a “Thank you” email but I freely admit that my manners aren’t always on par with the rest of society’s.
Do you reply to “thank you’s” through email?