Does anything ever go wrong with a Mac?

I hesitate to ask any Mac owners I know, as they all seem to be zealots who worship anything and everything Apple.

Having used PCs since 1981, and Windows ever since version 1.0, I am well aware of all the things that can go awry with both the hardware and software. Just look at all the questions posted here about such problems.

I have learned the many workarounds and fixes, yet enough glitches pop up now and then to keep me on my toes.

So, does anything ever go wrong with Mac hardware and software? If so what are some examples?

Sure. I sometimes have to force quit a program that has become unresponsive and although I haven’t had any hardware problems, I’d expect it to be the same as a PC of equivalent quality.

If it didn’t, this wouldn’t exist.

Sure, I’ve lost hard drives, CD-ROM drives, PRAM batteries and once, an LCD backlight on a MacBook. Fixed 'em all myself - replacing a laptop LCD was a challenge, but successful.

I’ve always had PC’s (which I build) and have had about the same luck with hardware.

I feel like I have had more software problems on PCs, but since I do Windows development on them, that may be one reason. I don’t do Mac development any longer.

I can’t speak for anything past Mac OS 8. However, it and 7.6 do crash once in a while. I think there may be memory conflicts. You get a dialog box with a picture of a bomb, and the system resets.

However, we still have a Power Mac up and running. It is still running fine, seldom been turned off for the last dozen years. It has soldiered away with nothing being done to it. No way can it cope with modern web pages. However for ease of doing simple word processing and graphics, it still can’t be beat. Unlike newer machines, the OS stays out of your way and lets you work. We also have a lot of files we use.

I occasionally use a laptop with Vista. I have to key in children’s names. With short names, the auto complete is a pain. It also crashes frequently.

Of course, what I use most is this PC running Debian. Very few problems with Lenny, but likely I will be upgrading to Squeeze before long.

When I was in journalism school in 1997-2001, we had banks of Macs in the newspaper office. I think we got a few of those original iMacs for free (the all-in-one thingies that looked like huge lozenges) and they froze all the fucking time. The only way to get them back was to unplug them.

I think all of the other machines in the office were PowerMacs and they were ok, but ancient. They did not crash as much as the iMacs.

On the software side, programs hang and have to be forced to quit, similar to Windows. It’s pretty rare that software alone will bring down the whole system, but the same is true for any modern version of Windows.

On the hardware side, well, hardware breaks. I’ve had the following things go wrong with my four Mac laptops over the years:

  • DVD drive died (replaced under warranty)
  • Case cracked (replaced twice under warranty)
  • Bad logic board (replaced three times under warranty. The third time, they just gave me a brand new computer, which was pretty awesome)
  • Currently, there’s something wrong with my Macbook Air keyboard. Sometimes it double-types letters, and the tab key feels wrongly squishy. I haven’t yet taken it in to the shop.

I think I’ve had more than my fair share of problems, but I keep going back because I received excellent support. In all cases but one, the problems were quickly diagnosed in person at an Apple Store, Apple affiliate, or over phone support. When I had to mail out my laptop, the round-trip time was less than a week except one time. And that one time (the total replacement issue), they apologized profusely for their mistake and gave me an upgraded laptop (~$200-300 in extra value at the time) for my trouble.

My Apple II just needs boot disks and nothing can come between me and my Macintosh SE. Ended up losing my Macintosh Plus but it always worked before then…

For the life of me, I can’t get this stupid microphone that’s hooked up to my stupid Mac Mini to stay on. The Mac continually mutes it. What braniac wrote that code? Some good it is to have a microphone that mutes itself while you’re in the middle of a fookin’ conversation.

Of course, they have their problems.

My first generation MacBook Pro was one of those affected by the battery recall. There was just a simple form to fill out online and they sent me a new one within the week. Plus, I just kept the old battery until it bit the dust (and it bit the dust very quickly–maybe two months later).

That original MacBook Pro also had lots of system problems when I first got it, including some kernel panics, and blank screens on startup. Sometimes it would start, sometimes it wouldn’t. I diagnosed the problem as RAM. As soon as I replaced the RAM, the system was stable again.

My current MacBook Pro has not given me any hardware issues yet.

My MacPro just recently gave me issues with one of the internal drives refusing to mount, although that issue seems to have gone away. Certain programs have a tendency to hang and require force quits (Firefox, especially, for whatever reason.) My DVD burner in the desktop no longer burns, it can only read. I just installed an old DVD burner from one of my retired PC desktops into the second optical drive slot, and that works fine.

Oh, and those fucking magnetic power cords for the laptops? I have three or four of chose chargers lying around, and on every single one of them the connection is wonky where the plug meets the rest of the cord. They’re fine for about a year or so, and then connection becomes slowly unreliable. Sometimes, the computer sees it’s connected to a power source, but isn’t charging; sometimes it simply doesn’t charge (no light on the cord whatsoever), and sometimes, it works as advertised. I like the idea of it, I just wish they made the connection between the plug and the cord more durable.

Other than that, it’s been great. Then again, I was relatively happy with Windows XP, as well. One of the biggest reasons I moved to Mac (other than I generally prefer the OS X environment, although there are certain things I prefer about the Windows interface) is concerning viruses. I’ve had Macs for five years now and never once have I needed to run a virus scan or have had any system problems due to viruses. I don’t particularly care if it’s security through obscurity or whether it’s that OS X is inherently less virus-prone, I just know the end result. I still find myself cleaning up my friend’s PCs from time to time from viruses, and each time to do, I’m glad I don’t have to deal with that shit anymore.

I’ve used Macs continuously since 1986. The only brand of computer I’ve personally owned is a Mac, and I typically get a long time out of them (~8 years). I’ve owned a Mac IIci, a Power Mac G4, and currently have a Mac Pro and a MacBook Pro at home.

I’ve also used PCs extensively at work over the last 15 years or so, starting with a Windows 95 machine. (Earlier, I briefly used some PCs running MS-DOS, but found them excruciatingly painful to use when compared with Macs of the same era.)

Anyway, Macs have always crashed. Starting with Mac OS X, though, they rarely take down the whole machine. Usually, just the application hangs, and has to be forced to quit. Interestingly, the programs I have the most trouble with are MS Office programs (which I use because I’m used to them and for compatibility with the PC world). However, I can’t remember the last time I had the whole machine crash on me–I think my Mac Pro may have crashed once in the two years I’ve owned it.

I’ve also had one hard drive die on me (on the Power Mac G4 at the end of its life), but it went down gradually enough that I was able to recover all of the data with a data recovery program. Most recently, I had a video card go bad (on the Mac Pro), which Apple replaced for me at no cost via their AppleCare program.

All that being said, though, I do feel that my Macs at home have been much more stable than my PCs at work. IMHO, they’re also very easy to set up and maintain.

My hard drive failed on my new PowerBook Pro recently. I’ve had problems with the screens. This is likely because they were treated fairly harshly due to constant transport. Likewise, I’ve had several drives give out. I will always get the AppleCare plan because of the failures.

I can’t think of any software issues. I can’t stand that they constantly switch proprietary display connectors.
In my experience, when PC users talk about Apple zealots, what they really mean is "people that like Apple products and the way Apple does stuff, because as PC users they know oh so much more that us. Apple has problems as do PC’s. I’ve personally had many more software problems with PC’s, but YMMV.

My pet peeve has always been network drives.

For some reason, Windows can hold on to a network drive forever, even if you go between home and work, and the moment a program even thinks about the path where the network drive is (e.g. x:\mystuff), the drive is magically there.

Not so for Macintosh. You can get close, but it never has the smoothness of Windows network shared drives.

I’ve been a Mac user continuously since 1988. Of course things go wrong with them. As many people mention, there are the typical hardware failures that afflict any computer. Then there are the software glitches.

For some reason when using built-in VNC over an SSH tunnel using my iPhone via USB for internet access, my current iMac with 10.6.6 will kernel panic randomly. That’s figgin’ freaky, because I’ve not had a kernel panic since about 10.1 or 10.2. Luckily that’s not an every day use case!

I have to force quite certain applications pretty frequenty (I’m looking at you, Eve Online!), and others only very rarely.

My hackintosh has had problems, but they were all driver-related, and that’s not really Apple’s responsibility (and use, I put an Apple sticker on that particular machine).

My previous iMac had its video card die, but Apple eventually replaced the entire machine for me with something much faster (AppleCare FTW).

I also use Win7 on the big iMac, but not enough to judge how stable it is compared to my Mac. I did use XP on that Mac a lot, and I use XP at work daily, and IMHO the Mac is much more stable than either of the two of those (although to be fair, at work, I have the “standard load” that’s full of all kinds of extra, low-level crap).

Oh, I’ve also had weird issues with Back to My Mac (a remote networking service that comes with your Mac and a subscription to me.com). I know there are other solutions out there, but with me, it sometimes works, sometimes doesn’t, from exactly the same locations. Usually, it takes me multiple tries before I get the machines to see each other, if I can get it to work at all. No clue what the issue is, as it usually does end up working eventually with some persistence.

My experience with Mac vs PC is that you spend about a third as much time troubleshooting problems and doing general maintenance. So there’s clearly some work that needs to be done.

I’ve been fortunate with hardware problems. I’ve never had a component fail in a desktop Mac. However, I’ve had two Mac laptops eventually suffer from motherboard problems, both of which seem to be related to long-term stresses on the board that would eventually loosen chips or crack sections. (One of these was 5 years old when it died and the other was 9, so I’ll give Apple a pass on that).

Software problems are few and far between, but you won’t have to look hard for a lot of people frustrated over the recent upgrade to Snow Leopard (OS X 10.6). Some of this we might blame on third-party developers who don’t take Macs as seriously. My Fujitsu scanners had major driver problems after I upgraded - Fujitsu didn’t post an official announcement about the problem until a week later and then took three months to update their components. Fujitsu took the beta release of Windows 7 much more seriously than that. I’ve also had intermittent challenges with Acrobat Pro (but I’m still on v8) and printing problems after the updated 10.6 printer drivers for my Brother printers (which was, oddly enough, fixed by going back to a much older driver for 10.4).

But compared to my PCs? My Macs are a dream.

I had some bad experiences with the early Macintosh machines, cumulating in losing a good portion of a seminar thesis on a Mac running the ironically named System 7 “The Rock”. I then foreswore Macs despite the fact that at the time it was the only platform that was available at the school that Mathematica was licensed to run on, and so I had to revert to a combination of MathCad, Maple, and MATLAB. For years after that I used Windows in its various incarnations from 3.1 through XP for desktop service, griping about how unstable, poorly performing, bug-ridden, and fundamentally security-flawed it was; going to an SGI machine running IRIX was a relief despite its manifest limitations as a general productivity machine; I even got to the point of running MS Office on an O2 or Indy via WINE, which was at least as stable and almost as fast despite the emulation layer.

And then I discovered OSX. I remember when it first came out as a “Unix-like” OS with an OPENSTEP-like framework. I remembered NeXT as being an interesting but ultimately overpriced and fundamentally useless attempt at making a Unix-like desktop machine and was interested but somewhat suspicious of this new evolution, especially given how radically it diverged from MacOS 9 and how much that could backfire by alienating existing Macophiles, despite promises that OSX would fully support MacOS 9-based applications (I assumed, wrongly, that it supported them by a simple emulation layer, whereas Carbon is a full API that provides reasonably robust support direct to the app from the OS). The initial reports of OSX 10.1 were not that favorable; the interface was given high marks, but to call the performance sluggish would have been charitable at best. Then 10.2 came out with vastly improved performance.

I finally started looking for a laptop machine to replace my faltering four-year-old Sager, on which I ran Windows 2K and various forms of Linux (generally Red Hat or Slackware) and wanted something that could natively run Linux scripts and Python, so I took at look at the PowerBook G4, which had just recently been upgraded and was running OSX 10.3. It seemed to do everything I needed, and given the price comparison for similar hardware it was actually in between the cost of a comparable Dell and Sony machines. So I bought it and have since become critically enthusiastic about Macs in general, to the point that my next machine was a MacBook Pro running 10.6.

I still have that PowerBook (now running 10.5, the highest OS it can run) and in fact am typing from it at this moment. It is a little slow to load some webpages, and I occasionally get the spinning color wheel for a score of seconds or so, but aside from that it is fully functional despite no small amount of abuse (as evidenced by dents on the cover and back) and serves just fine as a rough-and-ready travel machine, loaner productivity device for visitors, and is fine for running Python code that isn’t too numerically intensive. I still play movies on it from time to time, although the screen isn’t as bright or clear as the newer MacBook. I also have an older PPC MacMini that operates as a ghetto data server, and have considered buying a MacPro for high end desktop work and number crunching, though right now I have no problem getting along with just the laptops.

The design and construction of the equipment itself is, from a hardware standpoint, where Macs really shine. In the past five years or so I’ve had three laptops from work, plus handled and configured others, from three or four different vendors, and none of them has come close to the natural ergonomics, durability, and reliability of the Macs. In the case of the laptops I had, by the time I got to end-of-cycle (~2 ans) the keys would be starting to be rubbed clean, the touchpad marginally functional or non-functional, the handrest peeling, cover plates warped or coming off, ports coming loose, et cetera, and all of this on machines that mostly just remained on my desk or travelled in hard cases. The PowerBook and MacBook, on the other hand, get taken all over the place, in softcases or sleeves (and occasionally commando), have both been subject to a handful of unfortunate drops or bangs, and are still in fully functional if far from pristine.

Complaints? I have a few: while the computing hardware (when first released) is pretty comparable in price to that offered by PC vendors of the same quality, the peripherals like the AirPort and large LCD screens are grossly overpriced to a point of absurdity. The release cycle is slow, which means you don’t generally get the same cutting edge hardware that has been available in the PC world for months; there is still no integrated Blu-Ray player on the Mac, and the OS ostensibly doesn’t support external players. The practice of locking down some aspects of the proprietary parts of the OS is kind of annoying (although no worse than Microsoft), especially since DarwinOS is open and accessible. The hardware itself is not infallible; aside from a few occurrences of overheating the processor when operating in the field without air conditioning, I’ve never had a failure, but Apple buys the hard drives and memory off the shelf like everyone else, and while I think they do a pretty good job of vetting vendors for low quality protects and inadequate testing, they can and will fail on the same bathtub curve as any comparable electronics. The biggest limitation is the dearth of software available for the Mac, though that seems to be primarily in the gaming and CAD worlds; nearly all of the software I use can either be ported or run directly on the Mac, and the ability to just pop open a terminal and start writing Python, running Linux apps, or playing with system configuration settings without having to run an emulator or deal with the severally crippled command line access provided by Windows outweighs (for me) the limited availability of commercial or entertainment software.

Stranger

Huh…I have exactly the opposite problem. My Windows machines are often spastically trying to find network drives that don’t exist, and generally hang up while looking for them, while the Macs, even if they can’t immediately access the drive, allow you to otherwise keep working, including redirecting the Finder to other drives/networks. They also cope pretty seamlessly with virtual volumes that are actually composed of multiple drives on different servers, whereas access from Windows via SMB and RPC are laborious to configure and often clunky in operation.

Another thing I’ve noticed is WiFi network access. While both the PowerBook and MacBook Pro have significantly less reception range (due to the aluminum case which shields the antenna unless the screen is facing the router or access point), once they get a network they tend to maintain access robustly, and if you designate it to be a preferred network and have the setting to join automatically it’ll effortlessly connect to the WiFi network. Even better, it seems very reliable about maintaining a VPN session even when it goes to sleep; unless the machine is physically shut down or removed from range it will maintain the tunnel for as long as the server permits the session to run. On Windows, however (or at least XP…I haven’t used Vista or S7 enough to know) you have to prompt the machine to look for “new” networks, even if that network is one that you connected to five minutes ago, and VPN drops out any time the machine isn’t active.

Stranger

I’ve had three Macs. The one I’m typing on right now is about 8 years old, in which time it’s had two kernel panics (the equivalent of the BSOD) and about five shell crashes sufficient that I had to reboot it (though I probably could have SSHed in and fixed it through the command line, too). I think I could use some more memory, but that’s more a matter of needs changing, and that’s the only hardware problem I’ve had.

My first laptop, I had for about five years, and the keyboard was starting to stick a little, but no other hardware problems, and it had two or three shell crashes which required reboots.

My current laptop, I haven’t had any problems, hardware or software (well, some programs crash, but not the OS or any of the built-in programs), but it’s been less than a year, so I’m not sure that means much.

I use both Macs and PCs (Windows). The software and OS for Macs is less buggy, although Microsoft Mac products (Office mostly) seem to have more problems.

Hardware issues are about the same - should be, since hardware-wise Macs and PCs are almost identical these days.

But the Mac support can’t be beat. I had an issue with my last Mac, called support, got a real person who spoke english, and found out that my warranty had expired 3 weeks prior. They guy couldn’t help with the hardware issue (fan was dying), but spent over an hour with me on a software/driver workaround that kept the thing going another month until I was able to replace it.

Mind now, my warranty had expired. He didn’t have to talk to me at ALL. But he spent over an hour with me anyway, was never rude or condescending, and helped me.

Yes Macs are more expensive. Yes, you can get more computer for the price by going with a PC. But the customer service is what keeps me going back.