Dr. Watson Postmortem Debugger--Computer Problems--help!

I know, I know, as per the sticky, I might be better off at a computer forum, but I’ve asked this question at several and gotten no response yet; then I got yet another Dr. Watson Postmortem Debugger alert and got desperate. Can any computorially-inclined Dopers help me?

I’ve gotten this alert three times, and ran Norton AntiVirus, Microsoft AntiSpyware, CCleaner, AdAware, Spybot, AboutBuster, and CWShredder after the first one. No major problems detected. Then I got two more alerts! What shall I do?

Here’s my HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 5:13:45 PM, on 5/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\MDC\AEGIS Client\mgr8021x.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\dla fswctrl.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\QuickTime\qttask.exe
c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32
vsvc32.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon Online\bin\mpbtn.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\La Llorona\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=6.1&bm=ho_search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://channels.aimtoday.com/search/aimtoolbar.jsp
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla fswshx.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: Verizon Broadband Toolbar - {4E7BD74F-2B8D-469E-D0FC-E57AF4D5FA7D} - C:\PROGRA~1\COMMON~1\VERIZO~1\SFP\vzbb.dll
O4 - HKLM…\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM…\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM…\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM…\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM…\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM…\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM…\Run: [dla] C:\WINDOWS\system32\dla fswctrl.exe
O4 - HKLM…\Run: [UpdateManager] “C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe” /r
O4 - HKLM…\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM…\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM…\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM…\Run: [PCMService] “C:\Program Files\Dell\Media Experience\PCMService.exe”
O4 - HKLM…\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM…\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM…\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM…\Run: [ccApp] “C:\Program Files\Common Files\Symantec Shared\ccApp.exe”
O4 - HKLM…\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM…\Run: [HP Software Update] “C:\Program Files\HP\HP Software Update\HPWuSchd.exe”
O4 - HKLM…\Run: [HP Component Manager] “C:\Program Files\HP\hpcoretech\hpcmpmgr.exe”
O4 - HKLM…\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime
O4 - HKLM…\Run: [gcasServ] “C:\Program Files\Microsoft AntiSpyware\gcasServ.exe”
O4 - HKLM…\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKCU…\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU…\Run: [MSMSGS] “C:\Program Files\Messenger\msmsgs.exe” /background
O4 - HKCU…\Run: [MoneyAgent] “C:\Program Files\Microsoft Money\System\mnyexpr.exe”
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra ‘Tools’ menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1094596263692
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O20 - Winlogon Notify: mdc - C:\WINDOWS\SYSTEM32
otification.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32
vsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

What can I safely delete?

Thank you kindly for any responses you might care to make. Godspeed!

:slight_smile:

Definitely delete these, possible spyware or browser hijackers:

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

Leave these, they are necessary or recommended:

O4 - HKLM…\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM…\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM…\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM…\Run: [ccApp] “C:\Program Files\Common Files\Symantec Shared\ccApp.exe”
O4 - HKLM…\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"

The following are optional from a Windows standpoint, but if you use the programs they are related to, they may not run correctly, or they won’t be available in the system tray if you use them a lot.:

**O4 - HKLM…\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe

O4 - HKLM…\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM…\Run: [nwiz] nwiz.exe /installquiet

O4 - HKLM…\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM…\Run: [dla] C:\WINDOWS\system32\dla fswctrl.exe
O4 - HKLM…\Run: [UpdateManager] “C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe” /r
O4 - HKLM…\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM…\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM…\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM…\Run: [PCMService] “C:\Program Files\Dell\Media Experience\PCMService.exe”
O4 - HKLM…\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM…\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM…\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

O4 - HKLM…\Run: [HP Software Update] “C:\Program Files\HP\HP Software Update\HPWuSchd.exe”
O4 - HKLM…\Run: [HP Component Manager] “C:\Program Files\HP\hpcoretech\hpcmpmgr.exe”
O4 - HKLM…\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime

O4 - HKLM…\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
O4 - HKCU…\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU…\Run: [MSMSGS] “C:\Program Files\Messenger\msmsgs.exe” /background
O4 - HKCU…\Run: [MoneyAgent] “C:\Program Files\Microsoft Money\System\mnyexpr.exe”**

You can get an instant analysis of your Hijack This log here

It is safe and very fast.

Okay, so I deleted the three files Fear Itself recommended as being definitely bad (which were also the three that came up when I did the analysis with RancidYakButterTeaParty’s link. I’m honestly not good enough with computers to know if it’s safe to delete the others or not.

And proceeded to get yet another Dr. Watson message.

Any further advice? I’m really worried that this seems to be getting worse and worse…this only started yesterday, and I’ve gotten six or seven so far.

::bumps, none-too-gently::

I thought the troubles had gone away completely, but I’ve gotten two of these alerts in the past twenty minutes and now I fear that my computer may be in its death throes. Anyone have any ideas?

jusched.exe AS far as i can gather due to past similar prob this entry jusched.exe is the reason for the continual debugging . ITs registry address needs to be deleted and i think it has more than one en try which is why spyware removers etc dont solve the prob if your not happy with messin with the registry ask someone who is to get rid of this little git fo9r you. cheers