Are there any experienced e-bayers out there who can answer this one? I sent out a large lot of toys last week–over 160 small-to-large items. They went in three large boxes, with the small parts wrapped and tucked among the large.
The packages arrived Monday, per USPS, and yesterday I e-mailed the buyer to thank her and remind her to leave feedback so Paypal will release the payment. Yesterday afternoon she emailed back saying she was missing a good number of the small items.
I’m stressed about this. I am not an e-bay seller. This was just me unloading an old toy collection so I could get my kids a new couch for their playroom. I was so careful to wrap everything, I checked it off a list as I went, and I mailed it all out together. No forgotten bundles are lying around my dining room, or I’d have noticed in the past week. Do I have any recourse here? The only thing I can think of to prove my case is to have her weigh what she has vs. what the post office marked the box weight as. If there’s a discrepancy in weight, the problem obviously wasn’t on my end. But what then? And can I actually expect her to do this? How are these types of disputes usually settled?
All I know is I want my money–I’m $65 in the hole for shipping at this point and with Christmas just past, every dollar counts. What can I do?