Ed, thank you for the apology, which I am happy to accept at face value. It’s not easy to step up and admit when you’re wrong, and I appreciate and respect that you have done so here.
Ordinarily, etiquette requires that when one accepts an apology, sincerely given, one leaves it at that and moves on, and does not expound on the original “sin” that necessitated it. And while I’ll do my best not to do that, since you are, in essence, asking me to stay, I’ll need to make clear what it will take for me to consider that, which, unfortunately, will require a bit of rehashing, I’m afraid.
First, I posted those excerpts from the Cellar’s FAQs for a reason; the highlighted portions are a significant reason that you and your team find yourself in the position you’re in now. Once again:
I believe that because you, by necessity, have to keep yourself at somewhat of a distance from the “community”, that you have failed to see the depth to which this place has become more than just a random place to chat, clearly not for all of us, but for an apparently large percentage of us. But even if you want to discount that angle of it, which is certainly your prerogative, what you should not, as a business operator, dismiss, is the fact that we, not you, are the ones who have made the message board portion of your site the success that it is. If we weren’t contributing thoughtful, intelligent posts; weren’t nice to new people who land here through other outlets; weren’t, at least to some degree, self-policing to help maintain the atmosphere here, there would quite literally be no community to speak of.
We are what makes this “the best board on the Internet”. Period.
I won’t deign to speak for anyone else, but having read through so many of these threads, I think I can safely say I’m speaking the same thoughts as many. We are frustrated with the fact that our input is never taken seriously. We are frustrated that our ideas are dismissed or ignored. We are frustrated and angry that the rules are so arbitrary that we can’t figure out what will earn us a warning, or worse, a banning. We are frustrated that when we ask for clarification, oftentimes we don’t get it. Lynn has still not bothered to reply to a question I posed about a moderator warning that was actually some vague “strongly worded recommendation” (or something) that didn’t appear to actually violate any rules. If we don’t get it, how can we be expected to follow it? And if we ask and are ignored. . . well, I’m sure you can imagine where that might lead to further annoyance and frustration.
I’m not going to use this post to tell you what I think you should do to make it better and make some of the people who left come back. I will, however, recommend that you create a whole new forum and call it something like, “The Idea Factory”, where members can start threads about what they’d like to see in terms of features and forums and offer input about income sources, etc. Give us a place to have a voice and then take some of our advice and see how it goes.
I think that until the people who’ve actually developed this community into what it is today, feel they’re being respected for the degree to which they’ve actually made this a successful venture, you’re going to continue to feel some repercussions. I won’t be so melodramatic as to claim it’s going to disintegrate and end forever. But you will certainly miss many of the voices that made this place sing at one time.
I wish you the best of luck.