It doesn’t pay to be honest any more.
The cafeteria at work got replaced with a snack bar. There’s 2 kiosks present where you can scan your items and pay with a card. This assumes an awful lot of trust on behalf of the employees, but so far the upper mgmt hasn’t squawked about people stealing.
Today, both kiosks had signs: Out of order. Use App.
There’s an app? How about that.
So I took a few items off the shelf for lunch. I found the app and installed it. I set up my new account, but couldn’t log in. The app has a big green button for LOG IN. I pressed it, and got “Log in unsuccessful. Please call this number.”
Anybody else would have put the items back, or just said “Hey, free lunch day!” Me, my drawback is honesty, and mistakenly thinking I can set an example for others by being honest. I called the number. The rep was nice and helpful, but I still couldn’t log in. He offered to send me a password reset in email, so I said “Go ahead.”
I finished my lunch and kept the wrappers. As I was going back to my desk, I decided to look at the app again. Maybe I was supposed to do something else first? Ah, there it is. Above the big green button, there’s fields for my account name and password. The error screen COULD have read “Username and password missing.” No. It read “Log in unsuccessful. Please call this number.” This app was obviously designed by committee, and they didn’t talk to each other. I put in the login info and successfully opened the app.
Mind you, any other app would have taken me to a screen to enter my card info. Even greasy spoon restaurants with web sites that look like they were designed in the 80s have that feature. This one didn’t. I figured maybe after I scanned the items, it would ask me for that info. It didn’t. It simply had a “Pay now” button. OK, press.
The pay window closed, because I didn’t have a Market Account set up. What Market Account? I looked into it and setting up that account requires me to transfer money from my checking account. Fuck that noise! I may be honest and trustworthy, but this pushes the limit. My reluctance to steal was instantly wiped away by my intolerance for inconvenience. It’s their fault. They didn’t QA their app, and now they’re losing the 8 dollars and 27 cents I would have paid if the damn kiosk worked. Fuck 'em.