email problems. Help for my Dad

Factual Questions
1

My Dad can send emails but not receive them. His inbox and deleted emails box is empty. He is using Outlook express.

His address is MyDad@qwest.net. (user name changed)

He can send and not receive.

When I get a bounce that it can not be sent, I get this notice.
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MyDad@mpls-mailin.inet.qwest.net>: service unavailable. Command output:
Disk Quota Exceeded. Sorry, your message cannot be delivered.
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Whats up with mpls-mailin.inet.qwest.net? That’s a different server, no?

Is it something where his inbox goes to a different server that he can’t clean out?

2

The key here is likely “Disk Quota Exceeded”. Perhaps Outlook Express needs to be set to delete mail from the server after retrieving it.

3

It does, I checked his settings.

4

Log into his account at the Qwest website and see if he has a spam folder that is full. I had this problem with a client recently (their ISP was Verizon), and Verizon had just created a spam filter that was putting all suspected spam in a folder, but not deleting it. When the folder filled up and exceed the maximum capacity of the account, all new mail was bounced.

This may also be of help:

Qwest Quota Warnings and FAQs