Scanner: Epson Perfection 3490.
Computer: Mac PowerBook G4. OS: 10.3.9.
Driver: v3.03a, latest available from their website.
This scanner delivered some truly high-quality images until I went out of town and let it sit for a few weeks. Now it just sends the message “Scanner is warming up. Please wait.”…and never starts to scan. All the while, mind you, the little green “ready” light is shining cheerfully.
YES I DID:
a) Make sure the carriage was unlocked.
b) Check, doublecheck, and triplefriggncheck the USB connection (right to a slot in my Mac).
c) Email Epson support. On their say so, I uninstalled and reinstalled the driver, restarted the Mac, and tried to scan again. No luck of course.
Now and then on retrying I get an OK box telling me that the carriage may be locked or the scanner not set up. Interestingly, it recommends I turn the scanner off then on – and this is software for a scanner with no on/off switch.
Epson’s last email said that since the scanner shows a green light, it can’t be a hardware issue. They recommend I try scanning on another computer to isolate the issue to software. But before I try that, I thought I’d check with the Dope and see if anyone’s had a similar problem with Epson scanners and Macs.