in December I bought a pair of phone chargers from a third-party Amazon marketplace seller. Neither one actually charged the phone. I returned them, got a refund, and wrote a review:
I plugged this into a Galaxy S10 and after an hour, the battery charge only increased by 1%. They mark this with the “adaptive fast charging” lightning bolt logo that Samsung uses but this is not a Samsung OEM product. On its way back.
I was contacted by the merchant with this:
We are really sorry that you are not satisfied with Wall Charger Adaptive Fast Charger Kit for Samsung Galaxy Note from our store on Amazon.
We have already changed to another manufacturer to ensure the better qualityand service according to your review.
We are a very small business that depends on reviews from our dear customers, like you, we will not survive without your help.
We are so sorry that the quality of the product has brought you unpleasantness.
If you don’t mind, can you help me delete the comment? We will be very grateful for your help.
In order to thank you for your help and understanding, we will refund(10) to you. I hope you can accept my sincerity.
Could you help me update?
Here is link for review:
Here is how to remove：
We would be appreciated if you would give us a chance to address your concerns.
Wish you and your family have a good day.
Waiting for your reply and will tell the payment way.
I ignored it. They have sent three subsequent emails, upping the ante. Late last night they sent an email offering $45.
On the one hand, my review was accurate and factual, so any harm done to the merchant is by their own incompetence. I do not want to be a sellout.
On the other hand, $45 is $45 and my one little review doesn’t really matter out of the 274 they received (17% were 1 star). I am not a public figure, so it’s not like people are looking to me for my opinion.
What would you do?