See, I’m not really sure if this is an ethics question, an honesty question, or simply a logistical question.
Here’s the deal.
A satellite TV provider came to my home to install their product about 3 months ago. The installer didn’t speak English. He left my home without the product performing as expected. After numerous calls to tech support and customer service, I made the decision that because I wasting so much time with getting it resolved, it wasn’t worth it for me to have it. So I cancelled the service and returned the equipment well within their established return window.
Then I get the bill: $370. This apparently encompassed the first month’s bill and early cancellation fee. So I called them up. Again. I was told that to rectify this situation that I’d have to write a letter to their customer service department detailing everything that transpired up until this point. It would be reviewed and they’d get back to me. Sigh. So I spent the next 2 hours carefully writing a letter to their customer service department. Six weeks had gone by without a word, then I received a bill from them last week: “No Payment Required” and I actually have a credit of $135. Now, I haven’t sent them a dime, so I have no idea how I actually received a credit.
Nevertheless, I called and inquired about it. They asked me, because I was no longer a customer, how I’d like the credit returned to me. I said, kinda caught off guard, “Uh… check?” They said they’d mail it out to me.
So what do I do? The way I see it, I’m not going to lose any sleep after the ordeal (making me take MORE time to write a letter, etc., after explaining the entire situation countless times to different CSRs) if I cash the check. But then again, it’s an obvious mistake on their part.