The ISP is Xfinity. I don’t own the account, my landlord does.
About 7 a.m., trying to access a large number of internet sites returns an error that the internet is down. But not all. The straightdope does not, thankfully. Google is also up as are several others. But the majority of sites on my bookmark list are out.
This is the second time this has happened. The first was a couple days ago at about the same time. The last time, I called my landlord and got him to reset the cable modem, which he can do online. He even sent me instructions on how to do this. Unfortunately they don’t work for me. I can log into his Xfinity account, but I get an error when I try to do the reset. The only thing I can think of is that he logged in with his cell phone, which does not use Xfinity and I had to log in through the modem in question. So it may have some kind of restriction because of that. (I don’t have a smart phone, so I can’t do it through another channel.)
I can’t get to the modem physically. It’s in another tennant’s place.
Anyway, any explanation of why or how this happens? I’m more interested in why many sites are inaccessible, but why the reset doesn’t work is also of interest.