Jesus wept. How shallow is your life that you somehow find pleasure in being an insignificant prick that finds amusement in making others miserable simply because you can? I honestly think Tuckerfan’s tormentors, having driven him out, moved on to a bigger prize. Me.
Let me set this up.
I work tech support for a company that provides proprietary software to a minor little multi-national corporation. This isn’t the kind of job where a Dell buyer calls in because the computer doesn’t work. Only to be told to turn the monitor on. At which point the caller falls over themselves thanking the tech guy for “fixing” the computer.
This is the kind of job where you need to know your shit. It’s not a position that can be filled with any non-drooler off the street.
But these ass-monkeys seem to think job-security involves driving us underlings insane to the point of quitting. Ain’t happening with this Doper. I’m fighting back.
So last week I was jockeying the 'puter and phone, looking forward to my weekend which happened to be the next two days. I’m taking calls, doing co-worker’s follow-ups that weren’t there that day, having a grand ole time. I was cruising. Hell, my shift started at 2:30 pm, I was logged in at 2:00. I was ready to kick some ass.
4:00 rolls around and I take a break. Thank you ever so much for approving it. May my smoke taxes pay for your roads.
Now we get to the fun part. With x number of techs manning the phones to handle the horde of callers, there can only be so many people away from their computer at any given time. If too many are out, you take another call or two to allow some others to return so there isn’t a sea of empty seats. I get that. Here’s what I don’t get.
Why is it that when I ask for a break or lunch, it’s becomming common for you to tell me to take one more call, when others, even in the same area as me, get breaks withing just minutes of my denied request? Don’t give me that shit about the number of people out when I ask. If I ask at 6:01 and you tell me to take one more call, fine. But goddammit, if I’m still sitting idle and another asks and receives a break at 6:03, you’re being a) a prick or b) an idiot.
But, lo Dopers, it gets even better. The above I can forgive for being poor management. The following is cause for …uh…the “V” word. You know that of which I speak.
Last week I show up and sign in at 2pm. Shift starts at 2:30. (Hey, I like my job).
Now, I’m on Concerta. I kinda sorta should eat something somtime during my shift. Flying high on speed can happen on an empty stomach, no? (For those unaware, Concerta is, in effect, meth. Not a good drug to be on without food to buffer ir) At least in my experience.
So starting at about 6pm I start asking for lunch assuming I’ll get the ole “Too many out, please take one more [call]” Sure enough, asked to take one more (waiting for some people to come back)
(Guess how many times I asked?)
By 7:35 I’m begging the guy to let me go for at least 15 so I can get food in me. Without mentioning the drug, I mention that my med requires I eat something. He says to ask after the next call, he’ll be able to do something.
At 8:10 I ask again for lunch. Too many out, he swears I’m getting lunch after the next call.
8:25 I ask again. Take a guess. Yup. Too many out, please take another. I tell him I’ll take my 2nd 15 min instead. He says no, too many out. I tell him, “It wasn’t a question.” I leave for a smoke.
Now they’re bitching from Fargo that I left, the Supervisor up here smoothes it over explaining the deal. (god bless him for trying) Still not enough time to get something to eat.
Finally at 9 O FUCKING CLOCK I get my lunch break. Ahem, 7 hours after the start of my shift I get lunch. After every fucking other person on the shift has gotten both 15’s and lunch. Meanwhile I’m flying high.
So high that I go get a club sandwich and promptly puke it up all over the sidewalk on the way back to the office. I guess that whole rule of a 30 minute break after 5 hours worked doesn’t count?
OK, so maybe I misheard the Federal labor laws.
Last night. Last night you took it too far. Last night you admitted you were messing with me. Big fucking mistack. Big…fucking…mistake.
So there I am, asking for lunch at 7 pm, 5 hours into my shift. Doesn’t seem too unreasonable. I took a call at 7 about an inventory recorder that took a shit. I spent 30 mins troubleshooting the piece of shit (all these fucking things are shit as we all know). I was dialed into the store’s computer following proper procedure in changing ports, when it became apparent the user would need to take the equipment to another store to make sure the equipment was bad and not the computer itself. Now follow along before you donkey-punch your mother again.
You want all 50,000+ stores to receive the same quality service. This poor woman was going on her 13th hour on the clock and just wanted to go home. But no, she now had to drive to another store and fuck around hooking up this eq to see if the problem was the unit or the cable. Meanwhile, it was going to take me another 20 minutes to get the port assignments changed back to the original settings so the store could operate normally.
Hmmmm. Set my phone to “not avail” and continue working on the store’s computer, or keep her on the line so it looks like I’m not slacking? I like to think of myself as a professional, so I extended a professional courtesy, TO OUR CONTRACTED SITE, so she could finish up as soon as possible so she could get home. Keeping her on the line would have done NOTHING but waste her time.
So while I’m configuring the settings back to what they were, rebooting the computer and dialing back in to check the status (which we’re required to do lest the cashless fails to come up and the store lose hundreds of dollars per hour) my phone is set to not available. True, I can take a call, but if it involves dialing into a store, the other store is sitting on hold (a big no-no) while I finish up the first store. I’m doing everything the way we’re supposed to.
I finish up that call and ask for lunch. This is now 1.5 hours after the first request. I have the call queue on the desktop. I can see how many people are out. I can see there are 8 idle people at the slowest time of the day. I can see they’re fucking with me.
How do I know? They (indirectly) told me so. After being told to take one more call (there are no calls! We’re fucking idle!) the supervisor comes over to tell me they told him they denied my break because I was sitting “not avail” for too long after the call ended. Even though I was still working the call. Even though taking another call would mean putting that store on hold until I was done. They didn’t fucking understand I couldn’t take a new call until the previous one was done. Just because I’m not listening to someone breath in my ear doesn’t mean I’m not working.
So, to you fucks in Fargo that have never met me, let me say this.
Pray you never meet me. See, I’m kind of a big guy, and I have a real bad temper towards people that want to arbitrarily fuck with me because they think they have some sort of control over me. 6’4" and 250 pounds of pissed-off is something you do not want knocking at your door. And I have a loooooonngg memory.
If you made it this far, maybe you can give some advice.
Isn’t there some law about breaks being offered/refused based on hours in a shift?
If a break is required (especially when related to medications) is there any recourse for the break being refused?
I’m not looking to sue, but it would be nice to shove something in these douchebag’s faces other than my fist. I’m sure it would be cheaper when posting bond. :mad: