I’m with the “you’re paying for it, you should get what you paid for” crowd.
I don’t know where some of you live that your fast food service is nearly impeccable with regards to little or no errors in your food orders, but in my neck of tbe woods, it’s definitly buyer beware, for ALL fast food chains.
When they get the order RIGHT it’s the exception rather than the rule, and except for lezlers (I think it was) description of people that are OH so slowly and OBVIOUSLY taking their sweet time with everything and are obliviious to those behind them, most people who visit drive up windows here are willing to wait the 10-30 seconds the driver ahead of them takes to check their order.
I also agree with the poster who described being asked to “pull ahead and someone will bring it out”. Um NO they don’t, you sit there forever and finally have to go in and remind them. I do the same thing as the original poster, I smile sweetly and say “oh, that’s okay honey, I’ll just wait here in case your clerk gets lost again” (or some such).
How fast do you think they’ll move if you’re blocking the lane as opposed to if you’re safely out of their hair??
That said, I agree that “checking your order” shouldn’t consist of an FBI caliber inspection of each and every item including unwrapping it (unless said restaurant routinely does something strange to one of your items and you’re checking for that).
Also, a comment to the person who disagreed that going in to the store to get your order corrected slows everyone up. Um, hello? How well staffed, and what caliber of worker exists in your fast food restaurants anyway??? Here it’s almost exlusively teens on qualuudes (okay not really, they just move like it :D).
And the times this has happened to me? Once a customer comes in from the drive-in with an incorrect order, the whole STORE comes to a screeching halt. Everyone has to join in the fray to see “whose fault” it was, who is supposed to fix it…The drive through window person gets called over by the manager, and on and on.
So now, oh YAY (sarcasm) you’ve gotten your car out of the way, but believe me, those 5 cars that were behind you? Waiting for their turn? They’re still waiting, but now they’re going to be waiting even longer than they WOULD have if you’d have fixed your order at the window.
Their window person is now being chewed out by the pimply-faced teen assistant manager, who’s already in a bad mood because he had to work on a Saturday night. The cooks have stopped microwaving burgers to watch. The person who’d been out on the floor bussing, has hightailed it to the bathroom to wait out the storm.
And the people out in the cars wonder WHAT on earth is going on, and now they’re mad at the next guy in line who pulled up to the window and whom it seems is the cause of the delay.
UGH, what a mess, no wonder I rarely go to these places anymore.