You stop by the drive thru, pay for your food and proceed to leave the drive thru lane. You park your car, check your order and realize that they got it wrong.
What do you do about it?
Go inside to sort the order out. I probably wouldn’t wait in line though, but just walk up to a cashier and adress him/her as soon as the last order is finished. Lining up again would take too much time and cutting of other patrons makes you a jerk.
Thanks for the reply. I am waiting for more replies in order to add to the story.
I would go inside, stand next to the counter and dry to get the attention of the drive through staff to get it sorted out.
For me, who hardly ever uses drive through, it would depend if there was a queue of cars at the drive through. If there were a long queue, I’d go inside; if only 2 or 3 cars in the queue, I’d go back through the drive through.
Given your choices, I’d go inside to have it sorted out, but in reality, I don’t pull away until I check my order.
Go inside. Cutting someone else off is a rude move and getting back in line (unless there is practically no one there) makes no sense. Go inside and get the attention of manager or drive-through worker.
Definitely go inside and get it corrected.
That is, of course, assuming that when I checked my order I didn’t wind up with an order that I would eat anyway. I’m not going to go out of my way to correct their fuckup if the end result was that I got a comparable or better meal.
I was the car in the 3rd situation. The people who had gotten the wrong order decided to cut me off as I was about to pull up to the window. The old man driving the car noticed me staring at him so I asked him what he was doing.
His wife gets out of the car and proceeds to tell me that they had gotten the wrong order and wanted to get it fixed. I told her that I had been waiting in line and didn’t appreciate being cut off. She called me stupid.
I don’t understand why she couldn’t make the effort to walk into the restaurant to fix the order but she was more than capable of geting out of her car to talk to me :smack:
since they cut me off the drive through worker handed me the order of the car behind me…so they basically inconvenienced everyone as it screwed up the order sequencing.
If there’s no cars in the drive through, I’ll just pull back in there and get the order corrected. (I eat at really odd hours, so this happens often.)
If the drive through is busy, I’ll go inside and get it sorted out.
If it’s a place I know is going to screw up my order, I’ll sit there at the drive through and check it before I leave. (There are 2 McD’s near me that always screw up my order in some way. Not minor screw ups either, but leaving out enough food that some people are missing theirs.)
Years ago, when I had young kids and a reason to buy McDonalds, I had it happen to me on the highway between where I live and where my parents live. First there was some lengthy delay and then when the meal finally arrived the order was wrong. I parked and went inside to get it sorted out and the manager did so and gave me 4 hand written vouchers for meals for the whole family on subsequent trips. For the next year or so we made sure we passed through at meal time for our free meal.
I check what they gave me before I leave the window. This problem happens too often.
If there’s no line at the drive through, go back. If there is, go inside. If there’s a long line inside, wave & ask for the manager.
I would feel as you did. However, after getting an explanation I would quit complaining. After all, those people in front feel like they were there first and should be served and “fixed” first. I would try to understand. But they were rude. I would have gone inside myself rather than screw things up.
Huh. I wouldn’t cut off another car in the drive though line, but that’s because I think it isn’t very safe and the other driver isn’t expecting it and it’s a good way to either cause a little accident (I mean, I do realize this is all happening at about 5 mph) or give the other driver a good scare. That’s just crappy.
The issue of waiting doesn’t come into it for me … if you were ordering inside, and the order came out wrong and you didn’t realize it until you were back at your table, would you get back at the end of the line inside? Or go directly up to the counter and catch the eye of the person who took your order and let them know there was a mistake? I feel like I’ve seen this happen all the time and no one ever complains.
Granted, there is a rude way of doing that – you shouldn’t push and shove or interrupt another customer, THAT would be cause for complaint – but getting the attention of the cashier politely seems to be the standard way of fixing an order problem.
Although I rarely eat fast food, I have gotten the wrong order at least 3 times when going through a drive through. In each case I discovered the error after driving for a while. Also, in each instance there was far more food than I ordered and paid for.
My dogs got an extra treat each time.
My far-and-away likeliest response is to discover the mistake once I’m on the road, mumble obscenities about the drive-through workers, eat what they gave me, and not go to that place again. I’d probably do that even if I discovered the mistake while still in the parking lot. But if I were determined to fix it, I’d go inside.
Wouldn’t happen to me, I always check my order before pulling away from the window.
I don’t use the drive-thru. I always go inside - it’s a LOT faster in my experience.
I rarely get drive through any more. However, I learned some time ago that you gotta check that bag. And I’ll open up my cheeseburger at the window and check to make sure there’s no onions on it.