I must admit… I did a “daft customer” thing last week…
I went to Burger King and ordered “regular fries”–'cause that’s what I say in McDonalds when I want small fries.
The worker interpreted this as meaning medium fries, and charged me the medium fry price. I noticed the discrepancy
I said I wanted small fries, and I got a refund. The woman who served me didn’t know how to do refunds, and got an older woman over. She did the refund and gave me the money back. The first woman got me the “small fries” that I wanted, but didn’t take any money.
Well, as long as we’re resurrecting this thread, I’ll add in my two fries worth:
Combo meals, part 1: Many places have terrible “value” for the value meals. Wendy’s in particular. Look at the prices and do the math. You’ll save a whopping 9 cents most of the time by comboing it rather than ordering ala carte. Wow, thank you Dave! After five of those transaction, I’ll be able to use the money I saved to buy your daughter for an hour.
Combo meals, part 2: One time in Taco Bell, I noticed a 3 taco combo meal that was actually MORE expensive than its individual components. I was kinda shocked by that one. I had to run the numbers through my head a second time just to verify it. In retrospect, I should have complained to the manager, but I looked at it as a tax on customers too lazy to figure it out for themselves.
Combo meals, part 3: I went into a Burger King and said “Hmm…I’d really like X, do you have that in a value meal?” He said no, but that he could create it for me. Wow! Great! So he proceded to ring up the sandwich, medium fries, and medium drink…all at full price. Well gosh, if I wanted them at full price I would have just ordered that to begin with! There’s free refills on the drink, why would I order a medium drink for extra with no benefit to me?
Combo meals, part 4: After all this bitching, here’s something good. Subway. They prepare it all right in front of you, you now have a choice of 5 different breads, and combo meals run $5.01 but they let you slide on the penny.
This whole post makes me laugh. As a McD’s employeee of over 2 years, I felt the need to respond. It’s not always the employees’ fault. Customers do stupid things. They’re frustrating. From experience, I’ve learned to ask if they want the value meal when all they say is ‘big mac’.It’s really irritating when at the last window, you hand them their bag with only a sandwich and they look at you like you’re stupid and demand their fries and soda. It’s also annoying when a customer orders no nuggets, asks for extra sweet and sour, and gets pissed when you only give them 2 or 3. How much sauce do you need to eat a small fry? And in my own defense, learn to check the damn accuracy screen! It reads off the order as it’s rung in, so if they’d check their orders before paying, they’d at least have a slightly better chance of getting the right stuff! It’s not my fault if I give you what’s on my screen and they didn’t bother fixing anything. And while I’m ranting, use common sense! A lady came thought DT last night, was charged for a small fry. Paid $1.04. Came back 5 minutes later, complaining that she didn’t get her soda and cheeseburger. How much do you honestly think you can get for a buck?? Imagine she drove away when I informed her that she’d have to pay another 2 dollars. Duh. Another of my pet peeves is when you’re handing the customer their food, and thenthey inform you they wanted it a special way. “That has no onions on it, right?” “No sir, you didn’t ask for it without them…” “Oh. Well I’m allergic to them.” Like I magically knew that. And on the subject of special orders, how hard is it to pick the pickles off your sandwich? When I was a kid (not too long ago, but that’s besides the point!), I never ordered special, I’d even go as far as to scrape the mustard off my own sandwich because I hated the taste. I get 5 year olds asking for lettuce, tomato, and bacon on their happy meal cheeseburgers! Kids these days are spoiled. Another complaint-customer comes in around 8:30 on Thursday night. “I was in here Monday morning around lunchtime, and you screwed up my order!!” Because I obviously work 24 hours a day, 7 days a week, and it had to have been my fault.Also, I am not responsible for the prices. If an order comes to $15, that’s not my fault. I don’t decide the prices, nor do I put them on the menu board. I just work there.
Anyways, I’ve been ranting for a really long time now. I think I’ll stop. But just remember, as stupid as the counterperson is next time you order your food, you’ve probably done something stupider. Peace out!
One thing I dislike is when they are really slooooowwwww. Going into a Burger King or MacDonalds and watching the person take my order, then have a chat to the person next to them, go up the back, come back 2 minutes later with the burger, then wander off and get some chips, and then chat with the person at the drink dispenser. Put the chips on the tray and then go and get my drink. It was almost 5 minutes between when they started to get my order and when it was all on the tray. And it wasn’t because the order was special or anything, just a normal meal. they didn’t have to cook it either. But they were obviously having fun.
Fast food takes on a whole different meaning in Sweden.
Actually, it’s quite difficult when you’re going through the drive through - YOU try picking them off when you’re doing 70 down the highway, ya smartass
I hate this, too. When at the counter inside, I’ve gotten into the habit of letting them lay the bills in my hand, then turn my hand at the last second so they’ll put the coins in my palm. Most of the time that works, but once in a while some putz simply chases my turning hand so they’ll lay the coins atop the bills. The coins usually end up all over the counter.
At the driveup window I usually pull away the bills before the person hands over the coins. Only then will I accept the coins. If they insist on transferring both at once, I make sure they don’t rush it.
What ticks me off most is when they hand you the bills, then the change atop the bills, THEN try to hand you the food in the same hand that’s holding the money.
My pet peeve- I despise mustard and mayonnaise, and I only eat ketchup on my fries. Ever tried to get a hamburger without sauces? If you make the mistake of using the word “dry” - meaning “no sauces” you’ll invariably get nothing but bread and meat. If you say “no mustard” you get asked “so mayo instead?” No, dork. IF I wanted Mayo I’d have said so. Sometimes they don’t even ask, they just put the other sauce on on their own initiative.
I tried to get a Big Bacon Classic at the Wendy’s on the highway in Waco once. I eat fast food in Waco quite often, because it’s halfway between our home in Austin and my wife’s parents place north of Dallas. Did my usual routine of ordering then specifying “no mustard, no mayo, no ketchup”. The girl taking my order had a clue and I saw her hit the appropriate buttons on her register. I got my sandwich, and it was slathered with mayonnaise. I took it back. The counter girl and I both agreed that she had punched it in right. She got me another sandwich. It was slathered with mustard. I took it back. The counter girl rolled her eyes and glared at the girl who was assembling the burgers. She put my order in again. This time my big bacon classic had no mustard, mayo, ketchup, tomatoes or bacon. I took it back. The counter girl and I got in an argument with the burger assembly girl. I pointed out the a “Big Bacon Classic” ought to involve bacon in some way. The counter girl thought that comment was pretty funny. She kept saying to the assembly girl “how hard can this be? Just leave the mustard and mayo off!” The manager came over, nudged the assembler out of the way, and made my burger herself. After almost 30 minutes, I finally got my burger and ate it with my now cold Wendy’s fries.
Don’t even get me started on floppy bacon on bacon burgers… there’s a Sonic by work that actually fries their bacon on the grill - they make perfect bacon cheeseburgers. Yum.
