I MAILED our federal income taxes on March 24, 2020. I know, you will all ask why didn’t I submit them electronically. I’ve always mailed them and have never had an issue, but that will be the last time I mail them. We are due a refund which I have still not received. Now I’m afraid the tax forms were not received by the IRS. I’ve used the IRS app to check on the status of my refund but I keep getting a message stating: Refund Status Error. Information does not match. Please reenter. Which I have been doing 2 or 3 times a week. I’ve tried calling the IRS and can get nowhere. It’s just recordings that ask me the same questions the app does. I thought maybe because of the virus and the stimulus checks that the IRS offices are way behind but I read online that none of that should affect tax returns and refunds. Refunds should be received within 6 weeks.
It also could be that my refund was lost in the mail. I don’t know what to do. Should I resubmit my returns since they’re not due until 7/15? Or will that really foul things up?
Your return is probably there safe and sound, but the IRS is working on a huge pile of unopened mail right now. They shut down offices due to the virus so the mail wasn’t being opened.
I keep telling myself they’re probably swamped but this has been weighing on my mind for a couple of months.
I have entered everything correctly. Believe me, I’ve made sure.
I’m in the process of getting a transcript but have to wait for a code to come through the mail.
I asked the accountant we use for the company I work for. She said to mail it again (certified) with a cover letter explaining the issue, that it was mailed earlier and give them all of my contact info.
I’m just going throw in here that if the IRS is late paying you a refund they have to pay you interest. That did, in fact, happen to me one year - the IRS was late.
Of course, the interest they pay you is not as much as the interest you might have to pay them if you’re late.
That’s his point – There is no avenue to request anything. IRS is now incommunicado.
He has seen the future and it is now. Humans have been replaced by machines, who do not respomd. Every week, I am told to “try again later” at some site or other, or on a cheerful recording. Since long before Covid, that’s just the current excuse.