My girlfriend and I are moving in a couple of weeks, so we’re taking advantage of this to try to get away from Comcast. Yesterday, I signed up for FIOS through Frontier. Towards the end of the call, when the salesman was going through his spiel on terms and conditions, he said something about some service being included for free. But I was busy writing things down, and wasn’t fully listening.
A few minutes later, I got several emails from Frontier, two of them being welcome messages instructing me to log in and download software for services. One is an anti-virus program called Frontier Secure, the other is a cloud backup called Content Anywhere. I assume this is the “free” thing the sales rep was talking about.
I did not ask for these things, I do not need them, I do not want them. My intention is to just ignore the welcome emails. But, from Googling, it appears that these services ordinarily carry a monthly fee of $5 each. My worry is that at some point down the road (maybe after the first month), I’m going to start seeing a $10 charge on my bill for these services. I’ve tried Googling this as well, but I’m not finding anything. I’m perfectly happy with my FREE anti-virus program, and if I want cloud backup I’ll get a service that gives me unlimited storage for the same price, instead of paying Frontier for their paltry 10 GB.
Has anyone gone through this with Frontier? If they are going to pull shenanigans where they start charging me for these services, I’d rather know now, so I can try to get them to take these off my account NOW, rather than fight with them later about reversing charges.