I needed a new internet provider. I checked with Frontier and Spectrum.
Frontier was cheaper. (Thirty-five dollars a month vs fifty dollars a month.) So I went with Frontier.
Within twenty-four hours of the installation, I experienced more disconnects than I’ve experienced in the past year. And they have continued through the weekend.
Is this normal? Is Frontier always this bad? Or am I just experiencing a really bad week? Or did I just get some defective equipment installed?
How recently was the installation? If it was recent, you might have defective equipment or a problem with the connection. You should call for service.
Wednesday.
I’m planning on calling the service department Monday (although that’s a whole separate issue).
Good luck with the service call. FYI, Verizon bought Frontier recently; perhaps that will result in better service?
It’s pretty bad here.
Unfortunately, so apparently are the other options available to me. We’re supposed to be getting some new county fiberoptic installed. They haven’t gotten around to my area yet, and I’m not entirely sure they’ll be coming up this road, but I’m hoping.
Where I am we have a choice of Frontier or Cox. I hate Cox so much that I almost ran to the installer and hugged them when I saw my neighborhood was finally getting fiber. Locally Frontier is leagues better than Cox. So obviously it varies by mirco-area.
I hate to tell you guys this but I had fiber installed.
I hope you love it as much as I do. I have 1Gig up/1Gig down with Frontier for half the price of Cox for 100M up/500 down. That includes a small discount for bundling with my Verizon cell phone that I had anyway.
Reddit has all these specialize sub-reddits so you might ask on the frontierfios sub-reddit:
Btw, the Cox Communications subreddit is hilarious. Literally nothing but hate.
You should certainly call them, but if you can provide some details on the disconnects we might be able to troubleshoot a bit. Is everything losing its internet connection? For how long? Ethernet & WiFi devices? Did Frontier set up the WiFi network?
As far as I understand the terms, I don’t have an Ethernet network.
I have a WiFi network with one device connected to it; my laptop, which I use in the same room as the modem and router. This was all set up by Frontier.
I don’t do anything very complicated on my laptop. I think the most intensive use I make of my signal is watching youtube videos.
If the laptop is in the same room, then yes, they absolutely should replace the equipment what they gave you. There’s no reason you should ever lose the Wifi connection or even have a slowdown.
Having said that, if the laptop is immobile and has an ethernet port, and the geometry makes it feasible to do, running a $5 ethernet cable from the laptop to the router will give you a pretty perfect experience.
Or at least will troubleshoot whether the issue is the Wi-Fi between the laptop and base station or is farther upstream. Which can be useful info.
Yes, this is the most important piece of information that I don’t think we have yet. If it’s a disconnect between the laptop and the WiFi access point, the problem could be something as simple as local interference with neighbors’ WiFi, and be fixable by changing the WiFI channel. If the problem is between the router and the internet, then it’s something completely different and likely only fixable by Frontier.
Unless the network-provided router is locked down and you can’t do that. 
Have you ever tried to make a service call to a company that insists on conducting its service calls via an online chat? When the issue that needs service is the terrible quality of their internet service?
Telephones, you idiots. They were invented a hundred and fifty years ago.
Taking a five minute break while I decide if I should try to make another service call to Frontier or just go directly to switching to another company.