Fuck Comcast's Automated Phone Service

Oh, good God. Do companies not realize that people have cell phones numbers whose area code may not reflect their current address? Or that you might want to call from a number that is not associated with the account?

I’m trying to arrange to disconnect service for a deceased relative and the assume that since I am calling from an Oregon number I must want to talk with an Oregon service representative. After I navigate 5 levels of phone menu hell I finally get a person that can’t help me with service in Massachusetts. When they transfer me the first time I get disconnected and have to do it all over again. Then when I called for a follow-up I have to go through it yet another time.

It’s 2012, don’t companies know that people with cell phones don’t change their numbers when they move?