I’ve never had to deal with the absurd level of incompetence and run around I’ve had to deal with tonight from Microsoft.
Long story short:
Upgraded from win 8.1 to win10 pro (freeupgrade).
Switched my PC to a smaller form factor case. Had to swap out my mobo. Windows 10 would not activate. My copy of 8.1 was retail, I should be able to move it to another entirely new PC. Not so with the free upgrade, I was told by Microsoft support.
Ok, lesson learned. followed the directions form the settings menu and purchased a spanking new $200 mother effing Windows 10 Pro licence. this was last Friday.
Windows apparently never activates. It’s a week later and I’ve got the “you’re pirating windows!! Probably.” watermark on the bottom of my screen.
I try activating, servers say the key is blocked. I’ve now spent 2.5 HOURS with support explaining the situation to 6 different people, with no resolution.
Apparently the Microsoft store on the web and the Microsoft app store on your PC are completely different animals, with different support departments. The order “ID” tey sent me on the confirmation email is absolutely useless with BOTH department,s who kept on insisting it was my product key. It wasn’t. I found THAT one out by looking through the registry. Thank you MICROSOFT for that amazing level of usability.
I then spent an hour with some Indian Lady rummaging around my computer, only to determine that, yes in fact windows won’t fucking activate. JUST LIKE I TOLD HER.
Her solution? Sell me another $200 Licence… on a USB, which I now have to wait for.
30 minutes later I’m talking to the 6th person who won’t believe the order ID from Microsoft isn’t my product key, and who I can barely hear or understand trying to refund my original purchase.
Resolution? Wait till Monday 5pm (maybe) for them to call me back so that they can refund my original purchase (maybe).
WHAT THE FUCK. How is this not an easy, automated process. How is it this nightmare of Indian customer support hell??
I just want my god damn money back Microsoft. And I want your shitty activation service to WORK. My entire night is a bust, I’m guessing Monday I either won’t hear back from these people, or I’ll be stuck for 2 hours arguing about how the 32 stupid ass, useless order number is NOT in fact my windows 10 serial!!!