Seems like every night your girlfriend calls in on the tech support number asking to be transferred to your extension. There are only about 4 of us on the phones at this hour, so we know she’s calling in repeatedly. There is a number you can call and reach his extension directly, and I know I have given it to her about a dozen times. Yes, I know it is not a toll free number and it is long distance for her, but you don’t seem to understand that our performance reviews are partially based on the ratio of calls received on the tech support line to calls logged in our database. It’s not busy overnight (which is why we have at most 4 people on the phones) so a good 25% of my calls go unlogged because of your stupid cheap-ass girlfriend. Three out of four ‘wrong number’ calls I get are your stupid bitch. I’m sorely tempted to let management know they are paying for your personal calls, but I don’t want to be seen as a snitch. Don’t be surprised if we all start hanging up at the sound of her whiney voice.
oh shut the fuck up and stop whining… Just start logging her calls under something or other.
Stop whining? That girl’s affecting his income. I’d say he has a right to bitch about it.
I agree he does have a problem.
Start logging her calls for what they are - personal calls to another rep. when she calls, give her only his extension: dont transfer her on the toll free line. (though I doubt it will stop her)
Why hasnt he been busted for personal calls at work? When I did inbound cust service - they monitored (taped) all your calls. What a schmuck.
You could tell the inconsiderate little bitch that he is out on his break with “Debbie” or “Sandi” or “Susie” etc 
We aren’t supposed to create false case logs, so it’s not an option. In cases of wrong numbers we don’t log anything - we used to create these abbreviated call records for them, but not anymore. The people who track our stats figure we will receive a certain number of wrong numbers (which should be the only calls we get that aren’t from customers). Since this girl calls in on a nightly basis, I know she’s fucking up our stats.
On top of that, it just pisses me off that he is encouraging her to exploit our toll free tech support number when there are other options for calling in - both the direct dial number and an emergency line. There have been times I needed to call in to work and had to scrape up change to use a pay phone, when I could have called the toll-free number - but I didn’t want to fuck with the stats of whatever tech I got hold of, and I know it costs the company every time someone calls on it.
Why can’t you just log it as a transfered call? Don’t customers normally call in and ask for extensions? At the very least, her calls will help your average handling time, won’t they?
Did you talk to the guy about it? I don’t see anywhere that you said that you have confronted him directly.
Just tell her he’s busy with another woman at the moment, and he’ll be glad to call her back when he gets the chance
Or, have you tried explaining it to her?
IMO, if he continues to encourage this from her, you have every right to complain to upper management and have the situation taken care of. It’s just sloppy, and not right for him to be so inconsiderate.
Then, ask for her phone number and give her a call some time 
Or pass it along to me…
Easy solution: Give her his extension, then refuse to transfer. Explain that there’s a new policy that keeps you from transferring personal calls. Then document how many times she calls, and let management know. It’s not fair to you or your co-workers to have this inconsiderate woman interrupting your work, nor is it fair to you to potentially risk your job to create false logs to cover it up.
Robin
I have explained it to her, that’s when she told me that the regular number was long distance.
I have been told by my supervisor that technically we aren’t supposed to transfer personal calls on the tech support line, but to go ahead and do it anyway. He’s the kind of guy who avoids confrontation in any way possible. There are certain support groups that are not available at all hours of my shift, and our policy is to tell them to call back during the correct hours. If one asks to speak to a supervisor, he will tell us to just help them as best we can, which is usually not very well because we simply don’t have access to the tools required for some kinds of tech support (I work for an ISP and have no access to DSL routers, for instance). If I was to complain I would have to go over his head, and that’s a sure-fire way to get bad performance reviews later on, I have made that mistake before (had a supervisor refusing to take irate callers so I talked to his supervisor about it) and I feel it has slowed my advancement.
Before when I have given this girl the other numbers, she simply called back and got someone else - we all sit close to each other overnight and we hear each others calls. Apparently she got tired of calling back because the last time was when she complained about it not being toll-free.
Just tell 'er to use email. WTF? If she don’t want to pay, she don’t get to play!
Some places it’s no big deal to call in, call out, whatever. But if it is a problem how difficult is it to avoid such things? She can page te guy if it’s urgent, or send email, or whatever, to get around it.
OTOH, If the supervisor is OK with it, just transfer the calls, and when review time comes around be sure to note that it was his idea, and that no replection on you is warranted. As long as you do well overall, this will not be a problem.
Don’t tell me… this supervisor was the monkey who got the jellyfish genes, right? What a spineless bastard. Since he’s washing his hands of the situation, I guess you’re left with fucking with the girl’s mind.
“Can I talk to Billy?”
“I’m sorry, Bill’s on break with his ex-wife and their daughter.”
Or just hang up on her and chalk it up as a true wrong number.
That nonsense about “it’s not technically permissible but do it anyway” can backfire on you. If the boss ever wants to dump on you or edge you out, he’s got ammo. I saw that kind of thing happen at my last job. If the boss is spineless enough to give you only unofficial permission to violate the rules, he’s probably enough of an invertebrate to deny having done so when it suits his purpose.