It’s Comcastic!
Let me guess – you wrote a check for $150 and they cashed it for $150,000. And now they claim it takes 2 months for a refund, right?
I don’t think the problem is so much Comcast or Charter (my local company) or any other communications provider specifically. The problem is bureaucracy in a highly profitable market.
When I first signed up with Charter for Internet service, they failed to enter the MAC number for my modem, so I didn’t get any service for days until I complained. Then they limited my service to the lowest speed even though I was paying for a higher rate.
And when I added telephone service to their system, they installed a telephone modem with a socket for an optional backup battery. Charter does not supply or sell batteries (how hard would it be to carry a few batteries in the tech’s van?), and the tech wrote down the model number of the modem so I could purchase a battery elsewhere.
When the battery arrived, it was the wrong size for the modem. Silly me, I read the tech’s inaccurate notes when I ordered the batt instead of reading the model off the case, and I ordered the wrong one.
When I finally got the right battery, I saw that it was only half the size of the compartment, and I could have ordered a larger model with greater capacity if only I knew. Wouldn’t it have been nice if the tech had told me that?
OTOH, Charter’s service (cable TV, phone, Internet) has been reasonably reliable for 2 years.
That’s what we just did. Supervenusfreak’s brother is autistic, and he loves game shows. Comcast moved the Gameshow Network to digital channels, and we still had an analog box in his brother’s room. This was unacceptable, because he cannot be without his GSN. So we ordered a digital box for his room. When it came, it didn’t work. So we ordered a replacement. It didn’t work either. We had a tech come out and tell us that apparently the wires had been chewed through (by what, we have no idea…we don’t really believe him, either) and they wanted to charge us a ginormous amount of money to repair it all.
Supervenusfreak told them to go pound sand and called DirecTV. We got three boxes, two DVRs, and 3 months of free Starz, and the monthly is actually a little less than we were paying for ComCast. Plus they have a synergy type thing going on with Verizon (our phone and DSL provider), so we’re saving even more money!
Contract Engineer.
The thing I hated most about Comcast was the super incredible crappy DVR box from Motorola that they used. Worst.Interface.Ever. We just switched to Direct TV and so far so good.
Comcast is like having a disease. It slowly eats away at you. You get it for what seems to be a decent price. Then the bill comes and a note is included saying we have removed a couple channels and are adding a couple bucks to your bill because we feel like it. A year or so later Comcast is very expensive. So you research and go through all the trouble of changing . They then get all gay over the equipment. Rather than hire people to pick up the box, they expect you to disconnect the equipment and bring it in to their office. If it is not all there they send you a huge bill for stolen equipment. They are fun to deal with.
Bouy,
On behalf of Comcast I want to apologize for that experience. If you need assistance in getting this rectified, please send us an email.
Thank you for being a Comcast Customer!
Frank Eliason
Comcast Executive Offices
We_Can_Help@cable.comcast.com
:eek:
They’re wa-a-a-atching you… Ev-ery-whe-e-e-ere…
Seriously???
Why would a Comcast rep sign up for a guest account on a message board to offer a customer assistance? This reeks of Phishing, if you ask me, or maybe a smelly sock, hard to tell.
OK, I googled the above Comcast address, and it seems Frank E. and Mark C are browsing a ton of random blogs. They seem to show up quickly anytime a blogger complains about Comcast. More then once, the bloggers are “concerned” about the questionable reply, but one of the bloggers came back to say that Frank actually helped in some way. (No details)
Whether this is actually Comcast, or if it is some Phishing scam (one reply specifically asked for contact information), I don’t know. It is questionable, however, and I think if Frank and Mark really do work at Comcast, they need to reconsider if this tactic is appropriate. If Comcast “cares” they should look into other methods of reaching out to their dissatisfied customers.
Like anything, it’s kind of a crapshoot. My wife and I both spent a whole day babysitting the house on the day of our appointment to get new service installed. Not only did no one show up, but when I called to complain the rep said that the tech had come by the house twice, knocked on each of the doors, and called both of our phones. I told the rep that our tech was lying to her. She got someone else out first thing the next morning, and he even buried our drop line for us.
What kind of boneheaded maneuver was that? Like I’m not going to call and complain, and the rep isn’t going to read me the notes, and I’m not going to tell them that the tech is lying. Not that they have any reason to believe me; I’m sure they get that complaint every day, but still, jeez.
If Comcast cared they wouldn’t treat their customers like shit in the first place.
So what are the chances of seeing **Comcast Cares ** debating minutae in GD?
Q: are you using Comcasm…? 
I was drawn to this thread as my email and all of Comcast’s websites seem to be down right now. Just wasted 15 minutes waiting to hear, “yes its down, no I don’t know whats wrong, yes we’re working on it, no I have no idea when or what day it will be fixed. But thank you for choosing Comcast!” :smack:
Look, I get you don’t know whats wrong. I get you’re working on fixing the problem. I get that you can’t credit our billing. That said, how hard would it be to filter back to us some kind of an ETA on the fix? Even an educated guess is better than festering shmooze and glurg. (See a Dr about that will you? It smells terrible and is dripping on the floor…)
I have a dish. I can not picture going back to Comcrash. They now have a rule. If your downtime does not reach the arbitrary limit they set,you still have to pay the full bill. We had them for a long time. I tracked how much down time I had and prorated the check. They did not like that.
I’ll give you one guess as to who didn’t show up today between 8 and 11 AM.
No wait, scratch that, I’ll give you no guesses. It’s Comcast. Comcast didn’t show up today between 8 and 11 AM because they are fucking retards that have no idea what the fuck they are doing.
So, did you get in touch with Frank? I mean, don’t let the fact that he couldn’t get your username right put you off.
Comcast even advertises with kids informing the adults of the error of their cable ways. The insults never go deep enough. The 12 year old cutting grass knows so much more than the adult. Companies that advertise with a kid informing you of how stupid you are irritate me. It gives me an appreciation of what they really think of their customer base.
So once again I trotted on down to the Comcast office (I never get anywhere with blasted 800 numbers,) and get this: they tell me the appointment was canceled. They don’t know by whom or why, just that it was canceled last Thursday (the day after I made it.) So now I have to wait until tomorrow between 9 and 11 (in theory…) to get my god damn service I should have had at the start of last week. Oh, and my first bill came, and surprise surprise, it’s for a full month, so I’ll have to call and bitch at someone about that.