The phrase “The left hand doesn’t know what the right hand is doing” should have been created in reference to regional cable companies with local offices, because nobody in regional knows what anyone in the local office is doing, and vice versa. So the people you talk to on that 800 number have no idea what’s actually going on at your local cable office, they don’t really care, and they don’t have the actual tools to be able to do so.
VTers, ahoy.
I dislike Comcast at times, and we’ve had some minor problems, but the problems we had with Adelphia made me want to kill things. I lived in Burlington when the switchover was made, and though I was getting slower speeds all around on Comcast, the service itself was more reliable, IMHO.
We’ve had internet service since moving to our house here, and we were thinking about signing up for cable also. (We currently have no cable television in the house, we just watch DVDs and videos). There were some great packages being offered for internet + cable.
Only to new customers, natch. Not just new customers to a service, new customers, period.
Also, when I moved out of my old apartment, they refused to come pick up the modem and made me find a way to get to their office to return it myself, despite the fact I do not have a car or drive at all, period.
When we had Adelphia, though, the service was out at least once a week, for God’s sake. It was impossible to do anything. Calling up the techs was aggravation of the hairpulling kind. Every solution to a problem was, ‘Unplug the modem for 30 seconds’. Yeah, did that. About 100000000000000000000 times. It is still not working. We are not getting a signal. FIX IT. Argh.
The only time it ever went out and wasn’t their fault was when a squirrel barbecued itself on a transformer. Zzzzzzt! Whoopsie. Course, there was no power at all, then.
I eagerly await the follow-up from ComcastCares.
I had a billing dispute with Comcast that lasted for more than a year. They can’t seem to figure out how to send a bill to my house. When we were forceably switched over from Time Warner, we started getting collection calls from them before we had ever received a bill. They’re the worst company in America.
Worse than Nazi Baby Brokers and Puppy Mills, Inc?
Nice job on getting his name right, Frank. That goes a long way towards reversing the perception that Comcast doesn’t pay attention to it’s customers.
I recently cancelled my service when Comcast decided to block all bittorrent uploads. Now, I can follow their logic: bittorrent is heavy on bandwidth and has many illegal uses. However, the part that got to me was that they wouldn’t admit they were blocking it.
Yes, that’s right. Even though my bittorrent client was constantly receiving packets from Comcast servers telling it to stop all uploading torrents, and I could trace this back mind you, the Comcast tech support reps would swear up and down that they were not limiting my service in any way.
A bit of googling and I stumble across this: FCC Hearing: Comcast Uses Hacker Techniques * TorrentFreak
Seriously Comcast, if you aren’t going to allow bittorrent on your network, at least have the balls to admit it so I can quietly just find another ISP instead of wasting the time of both me and your tech support.
Well, I FINALLY got my internet up and running. And yeah, I was right…the line to my apartment wasn’t even connected, both at the outside of the house AND where the line met up with the “main” line on the utility pole! I will say this, though: the tech I had today was great. He connected the lines, stayed here to make sure it worked, gave me tips on how to make the signal better (which means no cable splitters, which I had to use to get the cable long enough to where my computer was…even though the splitters are what Comcast GAVE me in the install kit!)
He was also clearly intent on finding out who was here last week and what he actually did do (I hope that tech gets an ass-reaming.) I mean, how do you not even fucking notice the line isn’t even attached?
I literally had the best phone conversation in years yesterday:
“Thank you for calling Comcast. How can I help you?”
“Yeah, I’m calling to disconnect my service.”
“Is that your television service or internet?”
“Yes.”
Just last week I switched to DSL internet and satellite TV. I get a more reliable connection, way more channels and HD, and I’m paying about $25 less per month. Screw you Comcast!!!