A couple of years ago, when I worked for The Gap, they had an Employee Stock Purchase Program, which, of course, allowed employees to buy stock in Gap at a discount. Seeing as how the stock was hovering around at $30+ a share, shooting up to $70 a share, splitting, and then shooting back up to $70 a share, and I was an employee, it made sense for me to participate in the program.
Of course, things change, and the stock started bottoming out, and I moved onto other employment. Now, I need to sell the stock because I could use the cash (even though the stock’s down to about $17), but I can’t. Why? Because of fucking E*Trade, which is “managing” my account. (Missmanaging is more like it.)
You see, ETrade is the company that’s been hired to handle Gap’s ESPP. ETrade mailed me, years ago, various information on my account that I’ve since misplaced. However, E*Trade mails me a montly statement with my account number, so I figured I’d just call their 1-800 number, talk to a human, explain the situation, and get everything taken care of. No dice.
I call the 1-800 and it asks for my account number, which I punch in, then it asks me for my password. Don’t have that, so I randomly punch in numbers, hoping that the system will get confused and route me to a human being. Again, no dice. I get locked into this loop where it keeps asking for my password. No password, no human.
So, I hie myself to their website, poke around, hoping that I’ll be able to find some way of selling my stock using it. No dice, again. :rolleyes: I do manage to find a way of contacting them, so I send them an e-mail to explain my situation. They respond with a link that’ll let me get the necessary information snailed to me within a week. (Meanwhile, the stock is dropping in price, so I’m losing money while waiting for the information to show up.)