Um, I beg to differ.
Unless the “fuck” in “fuck Philips!!!” means “bless” – you know, much like “bad” now means “good.”
couple months outside the warranty. But that isn’t what gets my goat. I’ll pay to have it fixed. (Or at least I was willing to) What I’m pissed about is that my family and a few friends have spents thousands on Philips/Magnavox products (all the way back to the top-loading VCR’s Magnavox made) and I get the runaround on a seemingly simple problem that is brushed off.
Again, can’t complain about the company as a whole, but the customer service reps have turned me off from the company entirely.
whack self (in a good way) 
That’s supposed to be Philips, not Philps
immolate
Don’t get a Sony unless you want the opposite problem. They have a bad reputation for not reading DVDs.
Philips customer support is in the Carribean?
Are they hiring?
Hell, if they’ll pay relocation, I’ll do it for room and board.
Actually, I want to know why you spend that much on electronics and still deal with Philips’ shit.
Sam
Yea, I’ve had terrible luck with Sony. Their CD players just go to shit in a year or so and my Playstation 2 is making some terrible noises. I’ve had DAMN good luck with Sanyo, their stuff has to be beaten into the ground. Also, Panasonic and Samsung have both been good to me.
People from the Carribean are “monkeys”? Explain yourself, right fucking now.
I would find it more likely that he meant customer service reps. Although that’s still a horrible slur.
Monkeys are peaceful, intelligent animals after all.
“Seemingly” being the operative word. This is obviously a problem that can’t be resolved over the phone, hence the service rep suggesting that you take you out-of-warranty home theater system to a repair shop.
Do you really believe that a customer support agent based in the US would somehow be able to resolve this problem for you without having the system physically checked by a repair shop? I mean, come on! It’s regrettable that there doesn’t seem to be a simple fix for your problem, but it’s hardly the fault of the support personnel not being based in the US.
People have to calm down. Jeez. I’m guessing and I took it as ‘Monkeys with a million typwriters…Shakespeare…etc, etc’
Damn, it’s a common expression.
People from the Carribean are cool folks that I like to hang out with at the beach and drink icy drinks! 
Sometimes, this PC shit has to go out the fucking window…again, damn.
I’m still wondering why it’s such a big deal to this flaming whackjob that the customer service rep is in the Caribbean. Are these “monkeys” just not capable of understanding complex machinery as well as good ol’ Americans?
The OP seems to have a particular problem with the CSRs being from the Carribean, not an issue with their competence etc. That + the monkeys comment makes me think that customer service is not what he’s ranting about here.
So, duffer, explain yourself!
Holy shit…I mean c’mon! I don’t know the OP from Adam but this shit is going to far. Monkey is the problem here? What if I were to call some slow CSR’s Sloths? Would I be flung into the corner like you’re trying to do here? Jeezus! Monkey is as far as I know used to explain incompetent behavior…or behavior below human…
Has this bullshit really gone this far? Don’t folks have enough to argue about?
Damn.
Sorry, let me explain this in a more clear sense.
When I called the Customer “Service” line I was transferred to a “supervisor”. This lambchops told me she was the highest level I could speak to. When I asked her where she was based, she told me The Carribean.
What more do you need you lambchop?
explained enough?
fuckhat
note that there were no answers to my questions of where they were from. They all (4) said Carribean. No country, just a region. Go Carribean yourself.
I am not trying to be an English snob, here, but I can relate with the OP’s frustration with not being able to talk to an American CSR. It’s hard to get your point across, and know that someone understands, when you have very different accents.
I know that most people in the Carribbean speak English. Quite good English, in fact. I rarely have a problem understanding what someone, with any accent, who is speaking English is telling me in person. When you’re on the phone, though, a lot of the components of language (facial expression, body language) are absent. Many people in the Carribbean speak English as their first language, but many also claim Spanish, French, Portuguese, Creole, and combinations of all of them as their first spoken language. This plus regional dialects and accents make phone conversations incomprehensible to anyone not steeped in the particular culture of the speaker. I imagine these people on the other end of the phone have just as much trouble understanding my Irish-American-in-Georgia accent I have picked up from my parents and the South.
Ok, so my point is, that when I have a problem, and I need someone to help me with it, I need my situation to be understood and to understand clearly what they are doing to help me. It’s the same concept as my personal frustration at never seeming to be able to be treated by a native English speaker in the emergency room. Given that your typical American doesn’t get exposed to many other languages and accents on a regular basis, I can understand anyone’s frustration on this.
As for the monkeys comment, people do need to chill the hell out. We can’t sit here attacking people for every colloquialism. I often hear ‘monkeys’ referring to any kind of people that seem to be acting silly.