“I can’t get my printer to install.” – client’s employee calls me up
“Well, tell me what have you done?” – me
“I went through ‘printers’ and it can’t find what it’s looking for on the D drive, where the CD ROM is.” – ce
“Close that out and double click on ‘My Computer’. Now double click on the D drive.” – me
“All I see is Desktop, A drive, there’s nothing in the A drive…” – ce
“No, double click on the D drive, as in dog, and tell me if you see a setup file.” – me
“It looks like the C drive, there’s ‘Program files’ and stuff.” – ce
“No, double click on the D drive.” – me
“I still don’t see anything there.” – ce
“Tell me exactly what you see.”
random ramblings from ce because he’s still on the C drive.
“No, now listen to me. Close out everything, open up ‘My Computer’.” Double click on the D drive, as in dog." – me, very curtly because I know he wasn’t listening, he sat there and was blindly clicking around in My Computer.
“Oh, okay.” – ce
“Tell me if you see a setup file.” – me
“Yes, I do.” – ce
“Okay, now run setup for your printer there.” – me
… conversation ends.
Okay what part of D don’t you understand? I enunciate my D very differently than A and C nimrod!!! The problem is, you call me up asking for help interupting my move into my home office and you don’t pause long enough to follow my instructions. If you thought you had it under control and wanted to blindly click around your computer the why the fuck did you waste my time?
I am getting very tired of lame ass people that can’t follow instructions when they call me up for a tech support call. I don’t get paid for these calls and if they aren’t going to listen I will refuse to help them any more.
If memory serves me correctly, the printer involved has it listed as to how to set up the printer via the CD ROM on the outside of the CD case.
It’s simple really, read the instructions, I repeat, read the instructions. Then if you have problems you can call me but don’t be a dork and ignore the instructions then call me up and ignore my instructions or I will be a snotty little bitch on the phone.