Yesterday the wife had a curious thing happen while attempting to book a Delta flight online. She picked her dates, entered all her information, entered her credit card info, and clicked to confirm— and got a pop-up saying (in effect) “oh yeah, about that price… it’s actually $250 more, is that cool?”
Ehhhhhh, not so much. A call to Delta followed, in which she was told (in effect) “Yeah, price must’ve changed while you were booking, shit happens, amirite?” Ah! That must be it. Too bad, shit does indeed happen.
Except… restarting from scratch, she got the same result. One price was shown on every screen of the purchasing process until the ultimate mouse click, at which point <organ swells> it went up $250, is that cool?
“Yeah, about that,” explained the Delta drone (in effect), “sometimes the price changes and the website just hasn’t updated yet.” Sure, I guess. I mean, it’s slightly odd that their system can know that the price jumped but can’t manage to update the advertised price at the same time, but… systems can be temperamental. Just give it a little time to catch up.
Except… today the SAME FUCKING THING HAPPENED. Mind you, this is not ordering through Orbitz or Travelocity or Kayak or Shady Joe’s Bucket Shop, this is Delta’s own website. I began— notwithstanding my unflagging faith in both humanity and the superiority of our American capitalist system— to think Delta might be doing this intentionally, and wondered if anyone else had experienced something similar.
So FUCK YOU, Delta, and fuck you, Richard H. Anderson. I don’t know you personally; you might be a prince among men in your daily life, but you’re the top turd on your shitheap of a scumbag company, so you get to shoulder the bulk of the blame for this scam.
But there’s enough to go around, so FUCK YOU every lying piece of shit customer service asshole who knows (and they have to know, I’m sure it generates no end of angry calls) that this is quintessential bait-and-switch writ large, but still parrots the boilerplate bullshit about unforeseen price fluctuations. I wish I could sterilize you all with my mind and then kick you in the soft parts with my actual foot just for good measure.
And FUCK YOU to the rancid cuntflap bootlick regulators that have allowed this to go on for fucking YEARS when it could not be more open-and-shut than a window on Laugh-In.
I just hope there’s still a good seat available when we suck it up and buy a ticket.