Wouldn’t she then simply lie and say, “Oh, yeah. The drawer came out perfectly even. Good-bye!” and walk away $10 richer?
Yep. But not in front of the cashier.
What I’ve seen is when the assistant manager “miscounts” the drawer – out of sight of anyone else – and the cashier gets reprimanded for doing a poor job. When the hammer finally falls, it falls on either the manager or the cashier, who gets fired. The thefts then stop, “proof” that the fired person was stealing. If it’s the manager that gets fired, the “honest” assistant might even get a promotion!
I already said I understand the manager’s point of view. It’s even simpler than you are laying it out. The manager wants to keep as much money as possible. Giving me money back means less money for the store. I understand the manager’s motivation. I’m just pointing out that the manager was wrong.
EXACTLY. “Inconclusive”. If the evidence is inconclusive, you should not tell someone that you know for a fact that they were not overcharged. THAT is the essence of the problem. Let me reiterate what I said in my original description:
“she insisted that since it was not over by 10 dollars, that I could not have been overcharged.”
Given a till count that is off, the correct conclusion is: “I don’t know”
The incorrect conclusion is: “I know for a fact you were not overcharged.”
PLUS, the manager deliberately withheld the information that the till was off from me until I explicitly asked her. Not sure why you feel you need to defend this person - maybe you’re just fucking with me?
Oh, they’ve lost much, much more than 10 dollars from me never going there again. I’ve lived in the neighborhood about 10 years. Probably would have gone there a hundred times. No, definitely their loss.
I understand what you’re saying about there being con artists out there. But if you’re going to assume that every customer is a con artist, YOU BETTER FUCKING WELL BE SURE YOU HAVE YOUR SHIT TOGETHER. If you’re overcharging people right and left, it makes little sense to assume that they’re always wrong.
Well actually, the store loses, because as I said, they have lost much more than 10 dollars in business from me.
And the very simple fact is, if the till is off, then you obviously can’t trust the employee. A till that is off is clear evidence that the employee is not 100% accurate in giving change. It’s pretty simple logic. Let me know if I need to slow down for you.
I’m guessing you didn’t read my first post on this. Or if you did, you glossed over the part where I wrote that the cashier made a dash for the door the second she gave me the change. I was yelling at her AS she was still barracading herself in the back room. I wouldn’t be surprised if the overcharge was deliberate on her part.
I guess next time I’ll climb over the counter and kick their fucking door down when people try that shit on me.
This is the root assumption of your argument which I don’t agree with, so we’re not going to come to the same conclusion.
huh?
Now you’re making stuff up.
Nor does it provide any proof for HER side of the story. Yet she cited it as proof for her side of the story. Are my posts showing up here? I could have sworn I explained this.
I guess the most galling thing about the experience is that I waited 10 or 20 minutes for her to count the register, when it seems obvious that there was very little chance that this would change her opinion. Obviously, the only result that maybe would have convinced this manager to give my stolen money back was if the register were exactly 10 dollars over. And that seems unlikely, since they obviously are incapable of keeping a correct count. So I waited for nothing. They stole my money, and added insult to injury by making me wait there for them to again tell me they weren’t going to give me my money back.
Wow, you’re just not getting this. I’m not claiming that the evidence proves my side of the story, I’m assailing her faulty logic in claiming that it supports her side of the story.
I’ve been very clear; please try to follow.
You don’t need to explain why she did what she did. It’s as simple as them preferring to keep money rather than give up money. That’s as far as you need to go. The rest is just rationalization for taking the action that they did.
And there’s no way it would, because they were not keeping a correct count. Do you understand that, if the count is incorrect, that the statement above is not valid evidence of anything?
I don’t know how to be more clear.
I don’t really understand this either. I could understand your stance of refusing to ever partonize the establishment again if this was a pattern of behavior, or if you had repeated bad experiences there, but that manager and cashier are probably long gone. You’re “punishing” the business for something that happened a decade ago (and likely trying to convince others you know not to patronize it either) because of a single incident. I think that’s a little unfair.
What makes you think they were overcharging “right and left”? At most, you can say that the register being already incorrect proves that one other customer recieved the incorrect change (and may have actually recieved too much, meaning the *store *was ripped off, not the customer.). That is not exactly a stunning indictment.
And you know for certain that the employee who gave you the incorrect change was the one who made the register wrong? But even if she was the only register operator and even if she was known for giving back incorrect change, that still proves nothing in your particular case.
Using those words “made a dash” and “barricaded” imply that you feel that she knew she had “screwed you over” and that she was trying to hide from you. Is it possible she was just really busy?
Again, the drawer being off doesn’t prove my side of the story, and I’m not sure where people are getting the idea that I ever made such a claim.
Again, since the drawer was off, the count cannot be used as evidence that I was not overcharged. Yet the manager used it as such.
An honest answer would have been: “Well the drawer was off, so I can’t prove it one way or the other; but I’m still not going to give you a refund.”
Still fucked up, but at least honest.
I don’t think that’s what she was doing. What I think she was doing was assuming that I, the customer, was wrong. I think you misunderstood my previous comment. I said if you’re going to assume the customer is wrong, you might as well steal his wallet. I think you’re taking that literally when it was meant figuratively.
No implication. I’m just reporting what happened. Draw your own conclusions. I don’t claim to know the minds of the people involved.
We’re not taking the manager’s side, lowbrass, and we do sympathize with you. What we’re saying is that there wasn’t much else that the manager could have done - he was in a “damned if you don’t, damned if you do” situation (which his cashier put him in with her very sloppy cash-handling skills).
Something similar happened to me a couple of months ago, but mine was only a dollar, and the manager did give me my dollar back after the cashier swore I hadn’t given her an extra dollar. I used it as a learning experience - when I give cashiers money now, I say loudly and clearly what I’m giving them; “That’s twenty two dollars and fifty cents to you.” No, of course I shouldn’t HAVE to do that, but I do, and life goes on. You can spend the rest of your life mad at the injustice of your situation you’ve related here, or you can learn from it and move on.
I probably did, so thanks for the clarification. And I understand that the manager was wrong for using the badly balanced drawer as “proof” against you. That’s just bad customer relations.
But what I was trying to disabuse you of was the notion that a manager has an interest in increasing store profits, as you mentioned previously. There may be some scenarios where managers get some of the profit, but I bet it’s very few. During the short miserable time that I was a manager, the last thing on my agenda was making the wealthy CEO even wealthier while maintaining my own poverty. In fact, most days it was a struggle just to get through the day (and night) without killing a random moron. I didn’t give a shit about profit margins.
Yeah, me too. I say in a very loud and clear voice exactly how much I am giving the cashier. This has happened to me too many times. For the record, it happened at a more competently-managed place, and after doing a register count, they did discover that I was overcharged, and refunded my money.
If I sound angry, it’s just from Lissa being a bitch and constantly arguing with me on this. I thought I was just sharing an amusing anecdote, not having a debate. :rolleyes: Who knew so many would rush to the defense of restaurants that short-change people?
Whatever…
No doubt many of us have vast experience working retail. It can be traumatic enough that you still tend to defend what you did right. And most of us were honest, and so possibly resent the implication that we weren’t.
I did have this one great scam, though…
-I disagree. The way your reply is worded makes it tricky to respond to, but when you say, “* He just did not know the proper way to fix the problem”* you seem to imply he knew the problem. He didn’t. The problem was he did not know how to tender a variety of legal, acceptable payments as his job description demands.
The fact that you think checks are outdated not only doesn’t make it so, it also doesn’t bear on the reality of commerce at this market or extend to the demands of his job.
I have worked as a checker at safeway for 3 years mow and i have had some very rude customers im my time, as well as assholes who have came in and made me cry because they make you feel illiterate and like your the most stupid person on earth! I personally deal with thoughs people using the kill them with kindness trick:) either way its all about the customer and giving them world class service !! Sorry to hear yoy were treated that way they were in the wrong and should have apologizedi cant speak for all of us checkers but i know i want my customers to want to come back and choose me i do know for a fact if you were to write a letter about the horribleservice you receivedthat they would have to talk to that person then that checker if you knew there name would have to write you a apology letter amd safeway would send you a gift card for your terrible experience at there store ! That’s just bs i have had people i just wanted to rip into but no matter what the customer says or does you trear them with respect and kindness! I feel sorry that he needs to treat people shitty or be rude theres no excuse its customer service if you can’t hang or handle it you should find a non people job good luck p.s always make sure to get there name and write that store a letter , just calling and talking to managment most of the time does nothing and they blow it off . Hope this helps
I agree. You should have written out a check for $27, and given it to him in exchange for getting back your “incorrect” check for $85. I know this type of Einstein – he would have gone for it. 
And you wonder why the guy is upset. That’s fucking stupid. You don’t defend someone who screwed up because you did it right.
You call your customers a liar at your own risk. Insult someone and they won’t shop with you anymore.
The fact that the till was off at all should have been reason enough not to trust the cashier. It shouldn’t be off unless the cashier has been making mistakes.
What’s the statute of limitations on stupidity? I think after 5 years the cashier has probably lost their job already.
No – he’s probably been promoted to assistant manager for his people skills.
One time a cashier somehow rang up a one dollar parsnip or something as a hundred dollars, my eyes of course bugged out of my head at the end when the total was given. It took a manager coming over and scolding the cashier for her stupidity, and the cashier bitched back at her in a really surly way saying she doesn’t know what stuff costs.
I to this day think it was some kind of attempted scam, who could believe a white carrot costs a hundred bucks? Come on.
Parsnips always seem to cause me troubles, though not nearly as severe as all that. Most of the time they look at it funny and then ask me, “What is this?” Then they tell me how they’ve never heard of it and blah blah blah, have to ask another cashier what the code is for it.
Parsnips are so tasty but wow… who would pay 100 bucks for one!?