This week I’ve had to organize an event at an extremely posh luxury hotel.
The customer service has been among the worst I have ever experienced.
After six different phone calls I finally got routed to the Director of Somethingorother. I guess he’s too important to return any of my three phone calls to arrange a $120-for-20-people cheese tray. I am not asking for anything remotely out of the ordinary, just standard hospitality services. For some reason this seems beyond the realm of possibility for the Director of Somethingorother.
I suspect it’s because he knows that I can’t very well just go and book at the Other Extremely Posh Luxury Hotel in town, because hey, his is the poshest and as such is the only game in town. I have called him at least twice a day for a week, to arrange one of the most straightforward services I can imagine a hotel providing. This could have been wrapped up in half an hour, two weeks ago; instead I am running around at the last minute because getting hospitality out of the Director of Hospitality of the Poshest Hotel in Town is like pulling teeth, but worse.
I thought luxury services would have, you know, decent customer service. I don’t even want luxury customer service, I’d even settle for something just marginally better than Bell Canada customer service, which is legendary in its incompetence. Especially if I’m paying $120 for a cheese tray for 20. Christ. Where’s the accountability?