I almost can’t be arsed to type this…
I am not happy with future publishing right now. they sell great magazines but some of the beurocracy is crap.
I bought a magazing with a DVD on the cover. the DVD failed to work. I thought nothing of it, threw it away, and forgot. A month later I buy the magazine again (next months edition obviously). This time I spot something interesting on the DVD - plonk it in the drive, only to hear exactly the same ‘trying my best to read this peter but it’s no good’ type sound from my DVD player as the first defective DVD (my DVD usually makes a ‘this one’s fine, enjoy!’ type noise when I put a DVD in)
Two defective DVDs in a row? this time I don’t think nothing of it, this time I think - do these guys just blert out defective DVDs without a care in the world. I decide to e-mail them. I get an auto reply (which seems to have found the word ‘DVD’ in my e-mail and chosen an ‘appropriate’ response) which assumes I am an idiot and that I must be doing it wrong. The e-mail contains a DVD troubleshooting URL. the URL is more comprehensive but still as useless and patronising as the e-mail. I get to thinking that effort has gone into creating the URL and auto-email because of a policy of giving out defective DVDs.
I can’t be arsed to ring them up to speak to a human being. So I guess I’ll have to give in and buy the 2-CD version next time.
P.s. the magazine was ‘PC Format’ and it is the UK version (if that mag has different versions for differ…zzzzz snore…
