Give. Me. My. Motherfucking. Money. Dickface.

The BBQ Pit
21

An RMA is a Returned Merchandise Authorization. It’s sometimes called an RGA (Returned Goods Authorization). It depends on the company that creates the transaction.

A company that allows returns of their product for repair, refund, or replacement likes to know what to expect the arrival of. To that end, they will often create and maintain an RMA process, which, if it’s operating properly, can allow the folks in the mailroom (or the loading dock) to appropriately handle the packages they receive.

Typically, an RMA number, when plugged into the database, will pull up information on when the product was sold, when the customer called in with a problem, what the agreed-upon resolution is to be, and where the replacement/repaired product or refund is to be sent.

You say you mailed the product, and that it has a tracking number. Who issued the tracking number? The USPS? If they’re the ones showing it “in transit”, then you get to hold them responsible for losing it. Did you have the product insured? If so, the insured value is what you’re entitled to receive (generally speaking). If all you paid for was a signed receipt showing proof of delivery, you’re probably only going to be able to get your postage and extra services charges refunded.

No matter what you’re entitled to, the only way to go about getting it is to file a claim.

22

Challenging the charge on your credit card is worth more than a thousand hours of arguing on the phone.

When I moved to Florida, we rented a UHaul truck that broke down 200 miles from home. We had to wait overnight while it was repaired, incurring hotel bills, meals, etc.

I didn’t bitch to the guy on the phone. All I said is that I wanted my $57.23 from Econo Lodge (right across from the Uhaul Authorized Repair shop) and my meals (local, reasonable joints) compenstated for my troubles.

He transfers me, disconnects, I call back, against company policy, I should have precleared, they allow only a $25!!! stipend for hotels, and I would have had to eat anyways.

I said that sure I would have had to eat anyways, in my own home, not prepared meals away from home which were limited by walking distance because your truck broke down.

More transfers, hangups, and transfers. A new guy came on the line and I told him the quick story, and said that before he responded, I told him that unless I get a satisfactory response, then I was simply challenging part of the rental charges on my card.

Hotel paid for. Food paid for. $200 credit applied.