Give. Me. My. Motherfucking. Money. Dickface.

The BBQ Pit
1

So, three weeks ago, I purchased an item from a small online retailer. At a hundred bucks or so, it wasn’t terribly expensive. Still, that’s enough money that I’d notice NEVER GETTING THE PRODUCT I ORDERED.

A week went by, and my order hadn’t shipped. I sent them an email, and they responded that it was on backorder and should be there within a week.

Fine. No biggie - I could wait.

A week went by, and I got an email from them saying the manufacturer had discontinued that item and they wouldn’t be getting any more. They offered me a couple of alternate, more expensive items, at a slight discount. Since I had something very specific in mind when I ordered the item, I declined, and asked for a refund.

A week went by without hearing anything from them. No refund.

I sent another email, politely asking for an update on the status of my refund.

They wrote back immediately, stating that they were waiting to get back to me because the were waiting to hear back from another manufacturer who was possibly going to sell something that vaguely matched the description of my original item.

Again, it would be more expensive that what I had originally ordered, but they’d be kind enough to throw in free shipping or something.

:insert sound of needle being dragged across a record:

THE FUCK?

DID I NOT ASK YOU FOR A REFUND A WEEK AGO?

DID I SAY ANYTHING ABOUT HOLDING ON TO MY MONEY WHILE YOU HUNTED AROUND FOR MORE MERCHANDISE I DON’T WANT?

Fuck you, muh man.

…I should have said. Instead, I typed a polite reply once again declining the alternate merch, and reiterated my desire for MY MOTHERFUCKING MONEY.

That was a week ago.

No reply.

No motherfucking money.

So I sent another one this morning.

No reply.

No. Motherfucking. Money.

If they’re that fucking desperate to hold on to my c-bill, it’s really gonna suck when Visa dings them for my refund, plus whatever they take for chargebacks.

Because if I don’t see my fucking money TOMORROW, I’m calling my bank.

Assholes.

2

You kiss your mother with those fingers??!?!?!

-Joe

3

I’m on the Chantix wagon again. What with the surliness and the flatulence, my mother won’t let me close enough to try.

4

You tell em’. Those jive ass turkeys.

5

My partner couldn’t get either the video she ordered (weeks of “Yeah, um, we’re about to send it”) or her refund from an Amazon Marketplace seller. She posted feedback to this effect, and got an e-mail from the seller asking her to remove the negative feedback. Once she got things straightened out (with assistance from both Amazon and Visa), she posted further feedback describing how the seller asked her to remove the negative feedback but had to be pushed by Amazon and Visa to cough her money back up.

6

Call your bank and then call the Better Business Bureau.

7

No need to call the BBB.

All you have to do to punish the retailer is lodge a complaint with the credit card company and get a chargeback. Chargebacks cost the retailer, and the number of chargebacks they get directly impacts what they pay for the right to use credit cards, if they get enough of them.

Chargebacks hurt retailers, and no retailer wants them. Call up the card company and charge that sumbitch back. But have all your E-mails and stuff in order.

8

Is there a phone number on the website that you can call?

Definitely put the charge in dispute. You only have 60 days, so don’t wait too long.

9

Can you say ‘Bait and Switch’?

Not ‘suck my dick’. ‘Bait and Switch’!

10

Definitely call your bank and dispute the charge.

I ordered 5 of the same items from National Geographic Catalog a few months ago. They shipped only one of the items. After a few go rounds and unfulfilled promises to ship the other four I called my credit card issuer and put the transaction in dispute. They credited the full amount. I returned the one item (I needed all five) and Nat Geo issued me a refund for the one item. I tried explaining to them they didn’t owe me anything but the were convinced they did. I didn’t get what I ordered but I did come out ahead financially. I hope it works out for you too, Black Rabbit.

11

Really? I’m happy to hear this. Glad to know that the bar that overcharged me and ignored my phone calls and faxes for a month before I went to my credit card company is getting some shit for it.

12

I wouldn’t wait for tomorrow. You’ve waited long enough. Dispute it when it’s most convenient for you.

Heh. Upon review. Today IS tomorrow.

13

Whoa! Deep.

14

On a related note, what happens if I received a faulty item (not only with missing parts, but the wrong fucking item to begin with), ship it back to them in order to get a refund, yet they claim they never received the returned item? Do I have some kind of recourse, or am I screwed?

Fuck Overstock. Never again.

15

We’ve been waiting about 3 months for Home Depot to give us a refund. We bought an item, returned it and instead of crediting us, they charged us again. My husband calls their corporate offices about twice a week. Now they say that they are going to “make it easy for us” and allow us to go to the store and get the refund, which of course, when we went to the store originally, they said we’d have to deal with corporate. Lowe’s has been getting our business.

16

Did you ship it back, or did you mail it back? Mail sometimes has a tracking number, but shipping ALWAYS does.

And did you obtain an RMA (Returned Merchandise Authorization)?

If you have a tracking number, you can use it to confirm delivery of the package, or file a claim if the shipping company is found to have lost it.

17

Wow, what a scummy seller. I have been on both sides of that equation. You are the type of customer I love to have, contact the seller before assuming. Your seller let you down, do a chargeback.

My policy as a seller is this: no amount of money is worth the ill will of my customers, and me having a headache. I only capture when I am about to ship (I am not sure, but I think that, except if previously stated, the seller must ship 48 hrs after capturing a payment).

18

It has a tracking number (I mailed it) but it’s only trackable through their website. And their website has shown it to be “in transit” for the past month. :rolleyes:

What’s an RMA?

19

Five words I’ve always found extremely useful in these situations:

“That constitutes credit card fraud.”*

Followed up with:
“…and I will report this.”

I’ve never seen anything except a very speedy resolution–in my favor.

*It may not, technically, be fraud, but businesses are so conditioned to avoid being accused of fraud, it really gets their attention.

20

Something like this happened to the spouse; the ‘vendor’ is now serving federal time.

I’m not saying this will happen for you, but you can dream.