Oh yes. Work had an HP Designjet or something for printing A2 and A1s. from brand new, chewed the edges of every bit of paper, ink ran, misaligned. now seems to run endless test patterns whenever turned on. :smack: why they didn’t get rid of it straight off, I’ll never know.
I actually use a HP nx8420 from their business line, which I got, oh 5 years ago? Still chugging along, even plays Portal 2 and TF2 reasonably well, if a bit hot. I’ve never had to bring it in, except for the time where I spilt tea in it (and the warranty covered it! Woo!)
Get the business line of laptops, maybe? I have no doubt their consumer line sucks, if they were anything like Compaq (errgghh0
I am a HP employee in the high end commerical systems division (servers and supercomputer grade systems) and I am sorry that you are having problems with our consumer grade products. I am also someone who got shafted by a Compaq/HP laptop that had a defective nvidia video adapter chip on the motherboard that died a week out of warranty so I can understand your anger. One thing you might want to keep in mind is that we produce millions of laptops and printers every year and the failure of even 1/10 of 1% of them is a big number especialy if its your computer/printer that just crapped out. As long as humans are involved in the manufacturing process there will be unavoidable defects and failures, we the employees take all possible precautions to prevent failures and defects in our products but nothing is perfect.
Again I am sorry that your HP equiptment has let you down or not lived up to your expections and I ask that you don’t totaly write us off, for every failed device there are tens of thousands of devices that didn’t fail that never get talked about.
Peace
LIONsob
I don’t know if I’m PO’ed at HP or not.
I have a perfectly good HP Laserjet 1000 printer that has done sterling service for the past number of years–through three computers, and two operating systems, it has performed faithfully. It’s not even close to being ready to quit.
But it does not work with Win7, 64-bit. Which is what my current computer has. There are no such drivers, and neither HP nor Microsoft is willing to create them. So, I end up “sneaker-netting” documents via thumb drive from my Win7 machine to my old XP machine, when I want to print them.
Buying a new printer right now is not an option. It just isn’t.
Anyway, thanks HP and/or Microsoft. This kind of “pre-planned obsolescence” will make me think very carefully the next time I buy a computer and/or printer!
I won’t, if you develop a driver for your LaserJet 1000, to run under Win7, 64-bit.
I wish I could help you in that department but I just build the systems not write the code for them. I think your main complaint is wth Micro$oft, drivers for older equiptment like your printer is their ball of wax.
Peace
LIONsob
LIONsob, Fair enough for defending your work. But I think that the low end market items suffer from cost cutting in their design and materials. I’ve just heard way too many HP stories. Why would it be just my friends and coworkers having these problems? I suspect it’s not.
Of course costs are cut to meet price points. you don’t expect to get a $1000 worth of new computer parts for $350 do you? As the old saying goes “You Get What You Pay For”, when you pay budget line prices you get budget line performance and relieabilty.
Peace
LIONsob
Yeah, that was just before Fiorina took over.
Glad she didn’t become our Senator, although Boxer is about as bad as they come.
[QUOTE=LIONsob]
One thing you might want to keep in mind is that we produce millions of laptops and printers every year and the failure of even 1/10 of 1% of them is a big number especialy if its your computer/printer that just crapped out. As long as humans are involved in the manufacturing process there will be unavoidable defects and failures, we the employees take all possible precautions to prevent failures and defects in our products but nothing is perfect.
Again I am sorry that your HP equiptment has let you down or not lived up to your expections and I ask that you don’t totaly write us off, for every failed device there are tens of thousands of devices that didn’t fail that never get talked about.
[/QUOTE]
Yeah, but when a guy like Laporte comes on national radio and calls your stuff junk, maybe you guys should listen. You DO have the highest failure rate in the industry for laptops.
And keep in mind, damn near everything has gone south on my laptop. Drive failed (yeah I know you don’t make those) battery never worked and went downhill from there but they won’t replace it although you have had a MASSIVE recall, fan is now making grinding noises, system has always run hot, just playing a YouTube video would cause the fan to kick into high gear, now the dvd drive is kaput so I can’t even reinstall Windows which failed boot after the last update and still won’t boot even though I rolled back to previous restore points and sometimes won’t even boot into safe mode…
Junk.
The IT department in the Fortune 500 company that I work for elected to switch exclusively to HP for desktop and laptop computing about three years ago, and have aggressively fought any effort to support anything else. They even attempted to force us to purchase HP servers for our HPC applications despite the fact that HP didn’t provide the architectures or support the operating system that we need for our applications (which requires that we provide our own IT support for our cluster computing). The HP desktop and workstation machines have been of decent reliability, but their laptops have been complete junk, often having to be replaced within a few months if they even come functioning at all. (We had one engineer that had to go through three computers before she got one that would boot up and remain stable for more than half an hour.) Not a one of them has a battery that will power the laptop for more than half an hour after a year of use. I cannot count the number that have been sent back for non-functioning displays. The amount of lost work, shipping costs, and service charges that have been incurred through these failures have far exceeded the value of the computers themselves. The three options we have available are all under powers, and the “high end” version that most of our engineers need to make analysis and visualization tools marginally functional is a massive monster, literally twice the mass of a comparable machine from a competing vendor.
Oh, and did I mention that they actually cost several hundred dollars more than the non-discounted list price of comparable machines (Dell)? We finally forced through a waiver allowing for a single mass purchase of Dell laptops, with which we’ve had exactly two problems (a broken keyboard and a cracked screen, both due to user damage.) Curiously, for their own blade servers, IT purchases exclusively from Dell (which isn’t even the best value in that segment). I also notice that their personal laptops are all Dell or Alienware, despite the claim from corporate that they cannot afford to support alternate laptop configurations. Personally, I’ve had two Apple laptops in the last eight years (a G4 PowerBook and a MacBook Pro), neither of which has required any service whatsoever, and which I’ve been able to install and run almost every application we use that has a Linux/Unix version without any serious hassle. I was even able to get it to connect to our VPN server and network before they changed the authentication server.
I know two things: there is no difference between good flan and bad flan, and someone in IT is getting a massive kickback from HP for their craptastic products.
Stranger
Fair enough, but just one request.
Could you please quit sending all of that 1/10th of 1% to my local retailers. I’m getting tired of friends whining to me about their broken HP products.
It appears that laptops are the major complaint, all HP/Compaq laptop production was outsourced a couple of years ago to China where quality control can be less than desired, if you could see how many parts made in China that we the builders reject as defective every shift it would blow your mind. I am a low level grunt in the workforce and laptops are not in my area but I will be bringing this thread to the attention of my superiors at work. Your complaints will be listened to!
Peace
LIONsob
The “Blame China” approach is neither reasonable nor appropriate. Apple and Dell have both component manufacturing and assembly facilities in China. IBM had its well-regarded ThinkPad laptops made in China for years by subcontractors, and has since sold its laptop production to Lenovo, which has a good reputation. If the quality of components or assembled products coming from foreign production are not up to specification or reliability standards, it is the responsibility of HP management to reject poor quality products and select vendors that can provide adequate quality, period.
Stranger
Hard Disk drive,optical drive and fan all are sourced from other manufacturers and have moving parts that are subject to wearing out. Leaving recordable media in a burner type optical drive thru several (100+) power on/off cycles is also a good way to kill the drive (lession learned the hard way by frying a couple of burners in a desktop computer).
Li-Po battery cells/packs are made in china and about 2 years ago the factorys that make the Li-Po cells got some bad chemicals and produced a lot of bad cells/packs (also a big problem in the R/C electric model hobby) , I agree that they should be covered under recall.
Running hot , does your laptop have a nvidia GPU chip on the motherboard? Nvidia shipped a bunch of bad chips to laptop manufacturers, HP getting the majority of the bad lot, don’t quote me on this but I think that HP expanded the recall for those models not too long ago.
Peace
LIONsob
I always tell my customers to avoid HP laptops like the plague. In my years of experience in repairing PCs and laptops, HP laptops have - by far - been the most likely to have major hardware faults of the major brands (not counting smaller names like Advent, iQon, e-machine, etc., which also tend to be pieces of shit).
The Pavilion dv6000 has been a very popular model over here in Ireland recently. It is a badly-engineered pile of crap that is very prone to overheating, and subsequent motherboard and/or GPU failure (Wiki cite). I don’t buy the “China outsourcing” defense for their shittiness for two reasons:
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As already pointed out, pretty much all the other manufacturers also utilize Chinese subcontractors, and don’t have nearly the rate of failure that HP does, and
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Even if they did have to deal with substandard components, they still could have designed the things to last longer. Overheating in a new fault-free laptop is evidence of shoddy design.
In conclusion, fuck HP laptops and the blast furnace they rode in on.
I would be willing to bet that when Apple/Dell/IBM produces as many laptops per year as HP does their number of complaints will be about the same as the number of complaints about HP products today. I was not “blaming China” just stating the facts that HP laptop production was outsourced to china and that the majority of the parts and components that are rejected in production are made in china. I am not saying that everything made in china is junk just that a lot of junk is made in china ( poisoned pet food, poisoned baby formula, toxic wallboard, lead based paint on childrens christmas toys, etc., etc.). I agree that management needs to keep a close eye on what our suppliers are doing, but that is something that is not in my control. Of course cracking down on the suppliers will cost, how much more are you willing to pay per unit to get the failure rate down from for example 1 failure per 1000 units to 1 failure per 2000 units, $1? $10? $100? $1000?
Peace
LIONsob
No offence dude, but when we bought and then sold 15 HP laptops to our customers and then got 13 of them back within 6 months and had a the hassle about warrenty, we decided to almost exclusivly selling Lenovo Laptops.
In the last 2 years, we had 6 warrenty cases with the Lenovo laptops… out of something like 300 laptops…
Do the math yourself, but I came to the conclusion that I have way…way …way less hassle with Lenovo Laptops than I ever had with HP/Compaq laptops.
In my expirience, your either lucky with you HP/Compaq laptop or well, it’s faulty… chance is 50/50.
On the business side, Servers, Desktops etc… HP products are actually good and reliable and a good product to sell.
My big hate is Dell. I used to be a fan but the last Dell I had went bad after 13 months and then the replacement MB went bad in 12. I will never buy another Dell.
HP stuff n’ junk! Where do you go when things get rough?
As, for all HP being junk…I say NAY NAY!! I got this hot little babe back in 1982 and it’s still faithful to me after 29 beautiful years of college and business use…she’s only 3 inches from my left elbow as I type this. I had bought a HP 12C for as a backup in case she gets lost, stolen or runs off with a programmer at JPL. But she will not tolerate any mistresses for she has worked so long and so hard over the years, that I can’t remember where I stored the 12C. She owns me, and I own her…we will probably buried together when I move on. She is legendary…and she is mine!
I have a HP-15C from 1981. Still in use–looks like combat version, though. But don’t confuse the past with the present, Yeticus Rex, we’re bashing HP on what they could be, not what they are.
Why the hell do I sound like Donald Rumsfeld now?